Exact Mortgage Experts offers clients round-the-clock payment option using Encoded

Exact Mortgage Experts (Exact), the Fitch Rated mortgage servicing and asset management business, has implemented an interactive voice response (IVR) payment solution from Encoded to offer customers an automated payment option 24 hours a day, 365 days a year. Since implementing the Payment Card Industry Data Security Standard (PCI DSS) compliant system from Encoded, the number of self-service payments has risen dramatically to approximately 50% of all calls into the contact centre, saving the company around 46 agent hours every month.  Continue reading Exact Mortgage Experts offers clients round-the-clock payment option using Encoded

Teleperformance U.S.A. Announces Partnership With BookIt.com

Teleperformance, the global leader in outsourced multichannel customer experience management, announced its partnership with BookIt.com, a major online travel agency. Teleperformance will serve BookIt.com’s growing customer base and services out of its multichannel contact center in Montego Bay, Jamaica. The addition of BookIt.com adds to Teleperformance U.S.A.’s expanding list of travel clients.  Continue reading Teleperformance U.S.A. Announces Partnership With BookIt.com

Proactive care from payday providers is crucial to halt spiraling UK housing debt, says Aspect

Research by housing and homelessness charity, Shelter, shows a marked increase in the number of people using payday loans to meet rising housing costs. Despite a statement from payday loan firms urging people to get help for money problems, more needs to be done to prevent customer short term debt snowballing out of control. With calls to the charity regarding difficulties meeting rent or mortgage payments up a third last year, and short-term loan providers increasingly seen as a solution to this, greater responsibility needs to be taken in this area.  Continue reading Proactive care from payday providers is crucial to halt spiraling UK housing debt, says Aspect