Agreement by Teleperformance to Acquire Intelenet from Blackstone

Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, announced that it has entered into a definitive agreement to acquire Intelenet from Blackstone, a leading global alternative asset manager. Continue reading Agreement by Teleperformance to Acquire Intelenet from Blackstone

[24]7.ai Partners with Blue Prism to Deliver New AI-Enabled Automation Capabilities For Virtual Agents

[24]7.ai, a leader for intent-driven customer engagement solutions, announced that it is partnering with Blue Prism (AIM: PRSM) on a new joint offering that allows [24]7 AIVA customers to use Blue Prism’s Digital Workforce to efficiently automate hard-to-access back and front office systems. By combining [24]7.ai AI-powered virtual agents/chatbots with Blue Prism’s Digital Workforce, [24]7.ai users can automate processes faster, reduce response times and deliver a more satisfying customer experience. Continue reading [24]7.ai Partners with Blue Prism to Deliver New AI-Enabled Automation Capabilities For Virtual Agents

Click Travel voyages to the cloud to transform customer service experience

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has helped Click Travel transform its customer service experience while improving employee engagement. Continue reading Click Travel voyages to the cloud to transform customer service experience

Fast-Growing Superfood Company Selects 8×8 for Its One Communications and Contact Centre Solution

8×8 announced that Sunwarrior, a fast growing health-conscious, all natural, raw superfood company, has selected the 8×8 X Series cloud voice, collaboration and contact centre solution to provide their organization with one system of engagement and intelligence. Continue reading Fast-Growing Superfood Company Selects 8×8 for Its One Communications and Contact Centre Solution