Firstsource announces continued investment in UK at NASSCOM TechUK i2i Forum

Firstsource Solutions, a leading, Indian-owned provider of business process management (BPM) services, has announced the company’s continued commitment to its extensive operations in the UK. Rajesh Subramaniam, CEO at Firstsource, made the announcement at the 2018 NASSCOM TechUK i2i Forum in the presence of both the UK prime minister, Theresa May, and Narendra Modi, Prime Minister of India. Continue reading Firstsource announces continued investment in UK at NASSCOM TechUK i2i Forum

Echo Managed Services launches modular offering for energy sector

Outsourced customer service specialist, Echo Managed Services, has announced the launch of a fully flexible, outsourced customer service offering for energy companies, which allows them to ‘pick and choose’ from a range of customer contact services according to their individual requirements. Continue reading Echo Managed Services launches modular offering for energy sector

Evolve IP Acquires Leading UK Cloud Communications Provider thevoicefactory Ltd

Evolve IP®, announced that it has acquired thevoicefactory Ltd, a cloud communications provider based in Cardiff, United Kingdom (UK). This strategic purchase is part of the company’s ongoing market development strategy, providing Evolve IP with additional distribution channels in the UK and Europe, a significant client base, and greater penetration of the hospitality, automotive, finance and legal verticals. Continue reading Evolve IP Acquires Leading UK Cloud Communications Provider thevoicefactory Ltd

Florius Delivers an Outstanding, Online, Omnichannel Customer Experience with Help from Avaya and Dimension Data

Avaya announced that Florius, a division of ABN Amro, now enables customers to quickly complete all aspects of the mortgage process with new, expanded self- and assisted service capabilities provided through the company’s website. Avaya and Dimension Data, an Avaya channel partner and system integrator, worked closely with Florius to create an outstanding, online, omnichannel customer experience that would set the company far ahead of the competition. Continue reading Florius Delivers an Outstanding, Online, Omnichannel Customer Experience with Help from Avaya and Dimension Data