Conduit Global Selected As A Crown Commercial Services (CCS) Provider of Contact Centre Software and Services on the G-CLOUD 10 Framework

Conduit Global, a pioneer in cloud Contact Centre as a Service (CCaaS) solutions and Business Process Outsourcing (BPO) announced its selection to the G-Cloud 10 framework. The company is now a secure, trusted Crown Commercial Services Provider of cloud contact centre software and support services. Continue reading Conduit Global Selected As A Crown Commercial Services (CCS) Provider of Contact Centre Software and Services on the G-CLOUD 10 Framework

Avetta Selects Talkdesk to Advance Global Contact Centre Operations

Talkdesk, the enterprise contact centre platform and fastest growing Contact Center as a Service provider, was selected by Avetta to replace its legacy contact centre software. Talkdesk was chosen by the global leader in cloud-based supply chain risk management to modernize its customer service operations, consisting of more than 200 seats across three contact centres in the United States and United Kingdom. Continue reading Avetta Selects Talkdesk to Advance Global Contact Centre Operations

Gig economy on the rise: customer service agents show strong interest working as on-demand agents

The ‘gig economy’ is becoming increasingly popular and customer service agents are looking to get in. According to Aspect Software’s second annual 2018 Agent Experience Index, customer service agents might be the next wave of workers who want the option of an ‘on-demand’ job. Aspect’s research found that 40 percent of customer service agents surveyed would be interested in pursuing an ‘on-demand’ job, with 51 percent of young millennials/GenZ expressing interest. Continue reading Gig economy on the rise: customer service agents show strong interest working as on-demand agents

JOANN Partners with Medallia to Create Inspiring Customer Experiences

Medallia, the global leader in customer experience management announced that JOANN, the leading fabric and crafts retailer with millions of customers across the U.S., has implemented Medallia Experience Cloud to collect holistic, actionable customer feedback in real-time. With Medallia’s’s ability to capture feedback across all channels and to immediately prompt Team Member action, JOANN aims to strategically integrate insights and improve the customer experience. Continue reading JOANN Partners with Medallia to Create Inspiring Customer Experiences