Gartner Predicts 70 Percent of Organizations Will Integrate AI to Assist Employees’ Productivity by 2021

Artificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many organizations. Gartner, Inc. predicts that, by 2021, 70 percent of organizations will assist their employees’ productivity by integrating AI in the workplace. Continue reading Gartner Predicts 70 Percent of Organizations Will Integrate AI to Assist Employees’ Productivity by 2021

WFM technology from Teleopti supports employee engagement at OTTO Service Centers

Teleopti announced that Germany’s biggest online retailer for furniture and home furnishing products OTTO has successfully deployed the company’s Workforce Management (WFM) technology to support a national network of 15 ‘relation’ or contact centers offering round-the-clock customer service. Continue reading WFM technology from Teleopti supports employee engagement at OTTO Service Centers

TTEC Named a Top 100 Company to Watch for Remote Jobs in 2019

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, is proud to announce that it has been named to FlexJobs’ annual list of the Top 100 Companies to Watch for Remote Jobs in 2019. Continue reading TTEC Named a Top 100 Company to Watch for Remote Jobs in 2019

SparkPost & MessageBird Form Strategic Partnership to Link the World’s Largest Sender of Email with Fastest Growing Cloud Communication Platform

MessageBird, the cloud communications platform for rapidly-growing disruptors and innovative enterprises worldwide, and SparkPost, the #1 email delivery and analytics platform announced a strategic partnership agreement to extend the communications channels available to businesses. Continue reading SparkPost & MessageBird Form Strategic Partnership to Link the World’s Largest Sender of Email with Fastest Growing Cloud Communication Platform

CLX Communications unifies its business under a shared identity and rebrands as Sinch

CLX Communications AB, a global leader in cloud communications for mobile customer engagement announced the launch of a new corporate brand identity with a shared name and visual identity for all business units. Products that were previously marketed under the CLX, Symsoft, Sinch, and Vehicle brands are now integrated into a unified offering. Continue reading CLX Communications unifies its business under a shared identity and rebrands as Sinch

UBank Partners With FaceMe to Launch World’s First ‘Digital Human’ Home Loan Application Assistant

UBank has announced customers will soon have access to the world’s first digital home loan application assistant, powered by artificial intelligence (AI). Mia, short for My Interactive Agent, will begin taking customer questions in late February 2019, and aims to create a smarter, simpler home loan application experience. Continue reading UBank Partners With FaceMe to Launch World’s First ‘Digital Human’ Home Loan Application Assistant