New research from global cloud communications platform Infobip reveals how conversational customer experiences and generative AI developments have created a long-lasting impact for how people and brands interact. Continue reading New research reveals paradigm shift in customer experience
Verint Open Platform Expands Integration with Webex by Cisco
Verint® announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data hub into the Webex App Hub for Webex Contact Center. Continue reading Verint Open Platform Expands Integration with Webex by Cisco
Twilio Launches Unified Profiles and Agent Copilot
Twilio announced the launch of two new innovations within Twilio Flex, the cloud-based digital engagement solution: Unified Profiles and Agent Copilot. Continue reading Twilio Launches Unified Profiles and Agent Copilot
Triple Impact Connections Increases its Digital CX Capabilities with NICE CXone
NICE announced that Triple Impact Connections, a veteran-owned BPO firm based in the United States, has selected the industry-leading NICE CXone platform to help drive great customer service and long-term value. Continue reading Triple Impact Connections Increases its Digital CX Capabilities with NICE CXone
Manchester City extends partnership with Qualtrics as the Club’s Official Experience Management Software Partner
Manchester City has announced an extension of its partnership with Qualtrics, the leader and creator of the Experience Management (XM) Category. Continue reading Manchester City extends partnership with Qualtrics as the Club’s Official Experience Management Software Partner
Waterfield Tech Introduces New Suite of Generative AI Solutions to Accelerate the AI-First Contact Centre
Waterfield Tech, a leading global customer engagement solutions provider, announced its new suite of generative AI solutions. This innovative offering enables contact centre leaders to build on the promise of AI in their organizations with low risk and affordable cost to improve the customer experience. Continue reading Waterfield Tech Introduces New Suite of Generative AI Solutions to Accelerate the AI-First Contact Centre