Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly’s growth plans in Russia. Kelly’s contact centre model has been replaced with a multi-channel and multi-tenant solution, hosted within their private cloud. Continue reading Sytel Enables Growth of Kelly Services, Russia, with Hosted Solution
Altigen and Atlantis Announce New Strategic Partnership
Altigen Communications, a Silicon Valley-based Microsoft ISV and Cloud Solutions provider announced that it has selected Atlantis Telecom as its strategic partner for Omni-Channel Cloud Contact Center. Continue reading Altigen and Atlantis Announce New Strategic Partnership
Xarios and Audian Develop Strategic Partnership to Bring Real-Time Call Analytics to the VoIP Market
Audian, a software company redefining the telecom industry, and Xarios Technologies, a developer of advanced telephony applications, have created a strategic partnership to bring the next generation of call analytics and business insights to VoIP telecom systems. Continue reading Xarios and Audian Develop Strategic Partnership to Bring Real-Time Call Analytics to the VoIP Market
RingCentral Appoints Richard Massey as Regional VP of EMEA Channel
RingCentral UK, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, announced the appointment of Richard Massey as Regional VP of EMEA Channel. Based in London, Richard will be responsible for growing RingCentral’s EMEA channel business. Continue reading RingCentral Appoints Richard Massey as Regional VP of EMEA Channel
How Robotic Process Automation Can Help Create Real Value
Process expert Will Davenport explains why firms need to achieve automation excellence with back office processes… Continue reading How Robotic Process Automation Can Help Create Real Value
Neustar and TRUSTID Introduce Inbound Authentication Solution for Call Centres
Neustar®, Inc., a global information services company and leader in identity resolution, has introduced a new product offering, Inbound Authentication Pro, the industry’s first inbound authentication solution to verify the call and the caller through a single solution. Continue reading Neustar and TRUSTID Introduce Inbound Authentication Solution for Call Centres