Thunderhead, the global leader in Customer Engagement and Journey Orchestration technology has been selected by Silverstone to deliver fan engagement. Silverstone, the spiritual home of British motor sport and Formula 1® British Grand Prix, is a renowned world-class venue and destination for motor sport enthusiasts around the globe. Continue reading Silverstone selects Thunderhead to Power Fan Engagement
Ameyo Gains Enterprise Contact Center Market Share in Emerging Markets, Set to Grow at 50%
Leading customer engagement software provider ‘Ameyo’ announced its three recent enterprise client wins in the real estate and banking & insurance sector across emerging geographies. Continue reading Ameyo Gains Enterprise Contact Center Market Share in Emerging Markets, Set to Grow at 50%
Unbabel Triumphs at ‘ECCCSA’ Awards with Concentrix Customer Service Partnership
Unbabel, the AI+human translation platform, today announced that it has won the European Contact Centre and Customer Service Award (ECCCSA) for “Best Innovation in Customer Service”, thanks to a joint case-study with Concentrix. Continue reading Unbabel Triumphs at ‘ECCCSA’ Awards with Concentrix Customer Service Partnership
Relaunch of quality assurance platform sees EvaluAgent’s revenue soar
EvaluAgent, a leading provider of customer service quality assurance and improvement software, has reported significant growth following the relaunch of its call centre quality monitoring platform. Continue reading Relaunch of quality assurance platform sees EvaluAgent’s revenue soar
Westcon Becomes RingCentral Platinum Partner
Westcon, the global technology distributor announced that it has been named a Platinum Partner of RingCentral UK, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral. Continue reading Westcon Becomes RingCentral Platinum Partner
AT&T Makes AT&T Office@Hand a Lead Offer for Unified Communications as a Service Solutions
AT&T is expanding its relationship with RingCentral making AT&T Office@Hand a lead offer for UCaaS solutions as part of its broad Voice and Collaboration portfolio. Based on the RingCentral® platform, AT&T Office@Hand brings extensive mobile-first voice, video, online meetings, messaging and team collaboration capabilities to businesses and vertical sectors worldwide. Continue reading AT&T Makes AT&T Office@Hand a Lead Offer for Unified Communications as a Service Solutions