SpeechStorm and Cyara Collaborate on Customer Experience Testing

PRESS RELEASE: Leader in mobile and voice customer service, SpeechStorm has collaborated with automated customer experience testing software provider, Cyara to develop ‘S-Connect for Cyara’. The new product leverages the power and capabilities of both SpeechStorm’s and Cyara’s respective platforms to generate customer experience test cases for Interactive Voice Response (IVR) call flows directly from SpeechStorm calls. Continue reading SpeechStorm and Cyara Collaborate on Customer Experience Testing

Altitude Software Completes a Decade in Gartner’s Magic Quadrant for Contact Center Infrastructure

AS LogoPRESS RELEASE: Altitude Software, a leader in unified customer interaction solutions, today announced it has been included by Gartner, Inc. in the “2014 Magic Quadrant for Contact Center Infrastructure”. This is the 10th consecutive year Altitude Software has been included in the report. Continue reading Altitude Software Completes a Decade in Gartner’s Magic Quadrant for Contact Center Infrastructure

Less Than 50 Download Passes Left: How To Get Started Putting Social Media Engagement At The Heart Of Customer Service

Directors’ Club Academy: Learning Resource 007

Putting Social Media Engagement At The Heart Of Customer Service

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Jimmy Jazz Drives Ecommerce Growth with NetSuite for Superior Order Management and CRM

PRESS RELEASE: NetSuite announced that Jimmy Jazz, a fast-growing multichannel retailer of fashionable urban and hip-hop inspired apparel and sneakers with 170 physical stores in the eastern U.S., has achieved outstanding ecommerce success with NetSuite’s OMX order management solution, developed by OrderMotion, a NetSuite company. Continue reading Jimmy Jazz Drives Ecommerce Growth with NetSuite for Superior Order Management and CRM

Olive win the Enterprise Converged Solution Award at the Comms Business Awards 2014

PRESS RELEASE: Olive Communications, the UK’s fastest growing business communications provider, last night won the Enterprise Convergence Solution Award at the Comms Business Awards 2014. Olive’s award winning entry was based on its work for BPP, Europe’s largest specialist professional education, training and publishing provider. Continue reading Olive win the Enterprise Converged Solution Award at the Comms Business Awards 2014

INI LaunchPort™ Optimized for LumenVox Automated Speech Recognizer

PRESS RELEASE: Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) and contact center integration software, today announced that INI LaunchPort™ now offers seamless integration with the most recent version of the LumenVox Automated Speech Recognizer (ASR). Continue reading INI LaunchPort™ Optimized for LumenVox Automated Speech Recognizer

HeyWire Business Launches Business Messenger, The Only “Do It Yourself” App, Creating a New Category of Workplace Messaging

PRESS RELEASE: HeyWire Business, the leading enterprise mobile messaging company, today announced the launch of Business Messenger by HeyWire, the only self-serve app available designed to meet the messaging needs of today’s business professionals. Covering the industry’s broadest range of platforms, devices and enterprise applications, HeyWire Business empowers users to send texts that come from their office phone number, providing a true “one number” business identity for voice and text alike. Continue reading HeyWire Business Launches Business Messenger, The Only “Do It Yourself” App, Creating a New Category of Workplace Messaging

GemaTech and TTC Communications partnership set to transform Trader Voice communications

PRESS RELEASE: GemaTech UK, a leading developer of advanced specialist voice technologies and TTC Communications Ltd, specialist voice communications system integrators today announced their exciting strategic partnership. Continue reading GemaTech and TTC Communications partnership set to transform Trader Voice communications