Cognigy, the leading enterprise software vendor for self-service conversational artificial intelligence (AI) automation, announces its second round of financing. Continue reading Cognigy Secures Series A Funding to Lead the US Market in Conversational AI
“Hey Google, ask WestJet…”
WestJet announced Juliet, its digital travel assistant, is available on Google Assistant, giving guests a convenient, hands-and screen-free way to confidently have their day of travel questions answered. To chat with Juliet, guests can say “Hey Google, ask WestJet” to get started. Continue reading “Hey Google, ask WestJet…”
Artificial Solutions Launches Teneo Connectors to Deliver Chatbot Super-Powers
Artificial Solutions®, the leading specialist in enterprise-strength conversational AI, announced Teneo® Connectors, a new resource in the company’s development platform that allows chatbots to harness the power of back-office technology to deliver even greater intelligence and capabilities. Continue reading Artificial Solutions Launches Teneo Connectors to Deliver Chatbot Super-Powers
For Six Years Running, Verint Named in IDC FinTech’s Top 25 Financial Technology Providers
Verint® announced its sixth consecutive annual ranking in the newly published 2019 IDC FinTech Rankings of Top 25 Enterprise Companies*. Continue reading For Six Years Running, Verint Named in IDC FinTech’s Top 25 Financial Technology Providers
80 Percent of Business Leaders Consider Robotic Process Automation Important to Improving Customer Service Excellence
NICE announced insights from a new commissioned research study conducted by Forrester Consulting that shows the connection between improved customer service and Robotic Process Automation (RPA). The research findings indicated that 80 percent of business leaders surveyed felt RPA is important in making customer service teams more efficient. Continue reading 80 Percent of Business Leaders Consider Robotic Process Automation Important to Improving Customer Service Excellence
Human Automation – What’s new?
It’s time to discard the minutiae and start focusing on the future according to Dave Hoekstra. In his latest blog Dave explains that while human automation might be new to some, to others technology has been automating processes for many years. Continue reading Human Automation – What’s new?