Technology

Celonis Raises Approximately $290 Million to Extend Market Leadership in Process Excellence Software

Celonis, the market leader in AI-enhanced Process Mining and Process Excellence software, announced that it raised approximately $290 million in Series C funding, valuing the company at $2.5 billion. Leading global enterprises including 3M, Airbus, Danaher, L’Oréal, Lufthansa, Siemens, and Uber rely on Celonis to improve the efficiency of their finance, supply chain, IT, sales, and customer service functions. Continue reading Celonis Raises Approximately $290 Million to Extend Market Leadership in Process Excellence Software →

Awards

Purchasing Power’s AI-Powered Virtual Agent Wins Top Honor for Excellence in Self-Service

SmartAction, the top-rated virtual agent solution for contact centres, is pleased to announce its implementation with Purchasing Power was awarded the top honor in “Excellence in Self-Service” by Frost & Sullivan at the 15th Annual Frost & Sullivan Customer Contact Awards. Continue reading Purchasing Power’s AI-Powered Virtual Agent Wins Top Honor for Excellence in Self-Service →

Who's Buying What?

Utilita Deploys Thoughtonomy Digital Workers to Enhance Customer Service and Accelerate Digital Transformation

Utilita, one of Britain’s leading suppliers of Smart Pay As You Go Energy, has recruited a digital ‘workforce’ to relieve their human counterparts of laborious, time-consuming tasks and make the business more efficient. Continue reading Utilita Deploys Thoughtonomy Digital Workers to Enhance Customer Service and Accelerate Digital Transformation →