Mitel Launches Cloud-Based MiContact Center Live Service

PRESS RELEASE: Building on its strategic priority to invest in the cloud and expand in the contact center, Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in business communications, today announced MiContact Center Live. A full-featured customer care platform delivered as a service via the cloud, MiContact Center Live provides companies with powerful tools to engage their customers and grow their business. The service is available immediately in the U.S., with plans to launch in select countries over the next 12 months. Continue reading Mitel Launches Cloud-Based MiContact Center Live Service

LiveOps Powers Mitel MiContact Center Live

PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that Mitel, a global leader in business communications, has signed an OEM agreement to power its MiContact Center Live solution with LiveOps cloud contact center functionalities. This new agreement will further strengthen Mitel’s position in cloud communications with a new, comprehensive contact center solution offered as a service. Continue reading LiveOps Powers Mitel MiContact Center Live

Hyatt Selects Unify for Global Reservations and Customer Support Centers

PRESS RELEASE: Hyatt has selected Unify, formerly known as Siemens Enterprise Communications, and systems integrator Arrow S3, a division of Arrow Electronics Inc., to deliver a world-class contact center solution intended to enable Hyatt to improve responsiveness, streamline internal processes, and help its agents embrace a new way to work that is more flexible through improved analytics and multi-media capabilities. Continue reading Hyatt Selects Unify for Global Reservations and Customer Support Centers

Telax to Showcase the New Cloud Contact Center at Metaswitch Forum 2014

PRESS RELEASE: Telax will showcase the Cloud Contact Center and its advanced capabilities to the Metaswitch community at Metaswitch Forum 2014. TeamTelax will be on hand in the Metaswitch Hosted Business Services booth (#416) to demonstrate the power of a fully integrated, end-to-end solution designed for service providers. Built on Metaswitch, the Cloud Contact Center enables service providers to offer their SMB and enterprise customers a complete contact center solution that will increase revenues and decrease operational costs. Continue reading Telax to Showcase the New Cloud Contact Center at Metaswitch Forum 2014

The desk is dead! Long live the desk!

aspect-logo-std-full-RGBPRESS RELEASE: Over two thirds of British workers are increasingly feeling the pressure to be more productive in the working environment, as a result of the increase in the use of smart devices. This is according to the latest research* from Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office solutions, and award-winning cloud solutions. Continue reading The desk is dead! Long live the desk!

What’s in a telephone number?

NVM logo jpgBy Martin Hill-Wilson (first published on the NewVoiceMedia Blog): Change is coming in the way organisations fund their voice-based customer service operations. Both the EU and Ofcom have designs on the number range and pricing of such services. I’ve just spent more than a few bleary eyed hours mugging up to discover this is both a key consumer issue and one that in some areas remains as clear as mud.

Continue reading What’s in a telephone number?

Verint Introduces Business Impact Solution for Branch Sales Effectiveness

Verint LogoPRESS RELEASE: Verint® Systems Inc. announced the availability of Verint Branch Sales Effectiveness™, the latest addition to its series of Business Impact Solutions™. The offering helps optimize customer engagement by combining results-driven consulting with patented software to help financial institutions drive revenue. Continue reading Verint Introduces Business Impact Solution for Branch Sales Effectiveness