Five9, a leading provider of the intelligent cloud contact centre announced that a leading specialized gift manufacturer and retailer has replaced its on-premise contact centre with the Five9 scalable, flexible and reliable cloud-based solution. Continue reading Specialized Gift Manufacturer Chooses Five9 to Deliver Exceptional Omnichannel Customer Service
Medallia Now Certified in the ServiceNow Store
Medallia, the global leader in experience management announced that it has received certification of its integrations with ServiceNow, available now in the ServiceNow Store. Continue reading Medallia Now Certified in the ServiceNow Store
Ayehu and Rulai team up to turn chatbots into workbots, enabling the self-driving IT service desk
Ayehu, a leader in intelligent automation, and Rulai announced a partnership to deliver a self-driving IT issue resolution offering powered by AI. The Rulai integration goes beyond the limitations of traditional chatbot communication capabilities to deliver virtual service agents (VSAs) that complete IT service desk work. Continue reading Ayehu and Rulai team up to turn chatbots into workbots, enabling the self-driving IT service desk
Conversica Appoints Jim Kaskade as Chief Executive Officer
The Board of Directors for Conversica, Inc., the leader in Intelligent Virtual Assistants for customer engagement, announced that Jim Kaskade has been appointed Chief Executive Officer, effective immediately. Continue reading Conversica Appoints Jim Kaskade as Chief Executive Officer
Working out the Call Recording Conundrum
Business Systems UK’s Will Davenport explains how EIM (Enterprise Information Management) can help solve a major issue frustrating Call Recording users… Continue reading Working out the Call Recording Conundrum
Puzzel positioned as a Challenger in Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe
Puzzel has been positioned by Gartner, Inc as a Challenger in the Magic Quadrant for Contact Center as a Service, Western Europe report*, for the fifth consecutive year. According to the report, “CCaaS solutions are becoming the preferred deployment model for many contact centres in Western Europe, replacing traditional on-premises contact centre infrastructure. We assess eight vendors to help application leaders for customer service and support technology make the right choice.” Continue reading Puzzel positioned as a Challenger in Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe