New survey reveals UK consumers more likely to ditch Facebook services than Huawei products

Open-Xchange, the open source communications software provider announces the results of a UK consumer survey conducted by Censuswide. The survey examines attitudes towards the big messaging platform providers (i.e. Facebook Messenger, WhatsApp), as well as wider consumer trust in the technology sector. Continue reading New survey reveals UK consumers more likely to ditch Facebook services than Huawei products

Batelco selects Ericsson as Customer Experience Management partner

Ericsson announced that Ericsson Expert Analytics (EEA) has been selected by Batelco as a strategic solution for Customer Experience Management (CEM) across Bahrain. The rollout is underway as Batelco targets a unified CEM strategy to improve customer experience, boost network performance, and enhance operational efficiency. Continue reading Batelco selects Ericsson as Customer Experience Management partner

Invoca Raises $56M to Help Marketers Turn Conversational Insights into Revenue

Invoca, the leader in AI-powered call tracking and conversational analytics announced it has raised $56 million in new capital, bringing the company’s total financing to date to $116 million. The financing was led by existing investor Upfront Ventures and new investor H.I.G. Growth Partners, with participation from other investors including Accel and Morgan Stanley Alternative Investment Partners. Continue reading Invoca Raises $56M to Help Marketers Turn Conversational Insights into Revenue

Vonage Positioned as a Leader in the 2019 IDC MarketScape for Cloud Communications Platforms

Vonage has announced that it has been positioned as a Leader in the 2019 IDC MarketScape for cloud communications platforms. Vonage earned this distinction based on its API Platform and its One Vonage single, microservices architecture, as well as its status as the only company that can integrate across three of the fastest-growing enterprise segments today — communications APIs, unified communications and contact center (CPaaS, UCaaS, and CCaaS). Continue reading Vonage Positioned as a Leader in the 2019 IDC MarketScape for Cloud Communications Platforms