Five9, a leading provider of the intelligent cloud contact centre announced it has been named as a Leader in the 2019 Gartner Magic Quadrant for Contact Center as a Service, North America for the fifth year in a row. Continue reading Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America
Duka selects U-WFM’s Cloud Workforce Management
U-WFM is delighted to announce Duka has selected its Workforce Management in the Cloud for its contact centre in Hinnerup, Denmark. Continue reading Duka selects U-WFM’s Cloud Workforce Management
Sitel Group to Open Customer Experience Operations in Greece in 2020
Sitel Group, a leading global customer experience (CX) management provider that delivers more than 3.5 million customer experiences daily, today announced plans to open its first CX operations and contact centre in Athens, Greece in 2020. Continue reading Sitel Group to Open Customer Experience Operations in Greece in 2020
Clarabridge Celebrates Customer Achievements and Unveils Significant Enhancements
From implementing successful digital customer care to new ways to measure customer emotions, a packed agenda covered a wealth of topics at its C3 Europe conference. Continue reading Clarabridge Celebrates Customer Achievements and Unveils Significant Enhancements
Vacasa delivers exceptional vacation rental experiences with 8×8
8×8 announced it has been selected by Vacasa, North America’s largest vacation rental management platform, as the provider of choice for its global contact centres. Headquartered in Portland, Oregon, Vacasa offers comprehensive vacation rental management services for over 14,000 vacation homes across 17 countries. Continue reading Vacasa delivers exceptional vacation rental experiences with 8×8
Avaya’s Native Integration With Afiniti Enterprise Behavioral Pairing™ Receives 2019 Contact Center Technology Award From CUSTOMER Magazine
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that Avaya Native Integration with Afiniti Enterprise Behavioral Pairing™ has been named as a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading Avaya’s Native Integration With Afiniti Enterprise Behavioral Pairing™ Receives 2019 Contact Center Technology Award From CUSTOMER Magazine