Invoca, the leader in AI-powered call tracking and conversational analytics announced it has raised $56 million in new capital, bringing the company’s total financing to date to $116 million. The financing was led by existing investor Upfront Ventures and new investor H.I.G. Growth Partners, with participation from other investors including Accel and Morgan Stanley Alternative Investment Partners. Continue reading Invoca Raises $56M to Help Marketers Turn Conversational Insights into Revenue
IMImobile Launches Innovative Messaging Service with CBC News
Global communications software provider IMImobile announced its collaboration with the Canadian Broadcast Company (CBC) to launch ASK CBC News; an innovative text-messaging service that invites voters to send election-based questions to CBC News. Continue reading IMImobile Launches Innovative Messaging Service with CBC News
Vonage Positioned as a Leader in the 2019 IDC MarketScape for Cloud Communications Platforms
Vonage has announced that it has been positioned as a Leader in the 2019 IDC MarketScape for cloud communications platforms. Vonage earned this distinction based on its API Platform and its One Vonage single, microservices architecture, as well as its status as the only company that can integrate across three of the fastest-growing enterprise segments today — communications APIs, unified communications and contact center (CPaaS, UCaaS, and CCaaS). Continue reading Vonage Positioned as a Leader in the 2019 IDC MarketScape for Cloud Communications Platforms
Zendesk Introduces New Partner Program to Give Partners More Tools to Improve Customer Engagement
Zendesk announced a new Zendesk Partner Program to provide the skills, tools, and support Zendesk’s global ecosystem of partners need to help their customers deliver a better customer experience. Continue reading Zendesk Introduces New Partner Program to Give Partners More Tools to Improve Customer Engagement
VeriCall Partner Gala Technology to support secure Omni-Channel Contact Centre Payments
Outsourced contact centre specialists, VeriCall have announced an exciting partnership with Gala Technology, the innovative developers behind the multi award winning, PCI DSS compliant payment technology, SOTpay. Continue reading VeriCall Partner Gala Technology to support secure Omni-Channel Contact Centre Payments
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics
eGain, the leading provider of omnichannel customer engagement solutions announced major enhancements to its eGain Solve™ software suite. eGain Solve Fall 2019 includes innovative capabilities to accelerate digital transformation success end to end: Connect, Solve, and Optimize. Continue reading eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics