Altitude Software brings true Customer Engagement Solutions to growing Russian Market

AS LogoThe Russian contact centre market continues to grow above the European average, having recently surpassed 100.000 seats*. Companies increasingly need to go a step further and base their value proposition on achieving true customer engagement.  Continue reading Altitude Software brings true Customer Engagement Solutions to growing Russian Market

Genesys Appoints Neil Titcomb as UK and Ireland Cloud Sales Director

Geneys_logoGenesys, a leading provider of customer experience and contact centre solutions announced the appointment of Neil Titcomb as Sales Director for Cloud across the UK and Ireland. Titcomb will be responsible for driving sales of the full range of Genesys cloud-based contact centre applications within the Genesys Customer Experience Platforms across the UK and Ireland.  Continue reading Genesys Appoints Neil Titcomb as UK and Ireland Cloud Sales Director

Azzurri’s new ICON Communicate brings enterprise-grade communications via the cloud

azzurri logoPRESS RELEASE: Azzurri Communications, the UK’s leading independent provider of managed communication services, has today announced the launch of ICON Communicate, the first in a series of ICON Cloud and Managed Services products launching throughout 2014. ICON Communicate is a fully managed suite of communications services incorporating IP telephony, unified communications and contact centre offerings delivered from the cloud. The City & Guilds Group, a global leader in skills development, has already signed up as a key part of its innovative strategy to outsource its IT and telecoms infrastructure, reduce risk and unburden their IT team.  Continue reading Azzurri’s new ICON Communicate brings enterprise-grade communications via the cloud

New Avaya Contact Centre Solutions help companies master the Omni-Channel Customer Experience

Avaya LogoAvaya announced new and enhanced Customer Experience Management solutions to help businesses eliminate the fragmented, high-effort service that jeopardises customer loyalty and revenue growth. From a single software platform, new capabilities increase reach and bring every aspect of the customer experience into a seamless, dynamic stream with greater, real-time visibility into interactions and contextual information. The end result is a transformed customer experience built one interaction at a time.  Continue reading New Avaya Contact Centre Solutions help companies master the Omni-Channel Customer Experience

Costs, complaints and customer satisfaction are driving jobs re-shoring trend, says Aspect Software

aspect-logo-std-full-RGBThe re-shoring of traditionally outsourced business processes by UK companies is not a new trend, but it is gathering pace, driven in part by the need to deliver high quality customer experiences, says Aspect Software (Aspect). The latest figures from PwC say that if this trend continues, 200,000 new jobs could be created in the UK by 2024, following EE’s decision to create 1,000 new jobs by moving its contact centres to Britain from the Philippines.  Continue reading Costs, complaints and customer satisfaction are driving jobs re-shoring trend, says Aspect Software

Push Technology Announces Diffusion™ Mobile Application Platform

Organizations are attempting to build high performance mobile applications across multiple platforms and devices. But not all mobile development and runtime platforms are created equally. Organizations are challenged with trying to prioritize which mobile platforms to deliver apps on first and how to deliver consistent, easy to use and fast services.  Continue reading Push Technology Announces Diffusion™ Mobile Application Platform

ASC launches groundbreaking Workforce Optimization Suite neo 3.0 designed for Cloud Solutions

ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, today announced the release of its neo 3.0 Workforce Optimization (WFO) Suite, comprising quality and performance management, communications recording, speech and desktop analytics, eLearning/coaching, customer feedback and workforce management. ASC’s WFO solution is available in a multi-tenanted Cloud-based offering and provides cost savings, low entry barriers, fast and easy deployment and a permanent technology refresh.  Continue reading ASC launches groundbreaking Workforce Optimization Suite neo 3.0 designed for Cloud Solutions

Tadiran Telecom announces availability of Aeonix UC&C Platform as a Hybrid Cloud Solution

Tadiran Telecom, a global provider of Unified Communications & Collaboration (UC&C), Contact Center, and Control Room solutions, has announced that its Aeonix platform will be available on the Amazon Web Services (AWS), as part of The Company’s new ‘Bring Your Own Cloud’ approach. The Aeonix Hybrid Cloud solution enables businesses to take advantage of the cost reductions inherent in cloud-based deployments, while simultaneously delivering security, business continuity and ease of installation.  Continue reading Tadiran Telecom announces availability of Aeonix UC&C Platform as a Hybrid Cloud Solution