NTT Ltd., the world-leading global technology services provider, announces Paolo Masselli as Chief Executive Officer for its UK and Ireland business. Masselli takes the role after serving as NTT Ltd.’s Chief Go-To-Market Practices Officer and will report directly to NTT Ltd.’s Global Chief Executive Officer, Jason Goodall to drive growth across the UK&I as a region. Continue reading NTT appoints Paolo Masselli as Chief Executive Officer for UK&I
CGS Survey Reveals a Blend of Automation and Human Interaction Will Drive Meaningful Connections Between Customers and Brands
CGS, a global provider of business applications, enterprise learning and outsourcing services announced findings from its 2019 CGS Customer Service Chatbots & Channels Survey. The results showed that consumers willingness to use AI as a go-to resource is waning as they struggle to have productive interactions. Continue reading CGS Survey Reveals a Blend of Automation and Human Interaction Will Drive Meaningful Connections Between Customers and Brands
Carousel Industries Adds Key Technical Leaders to Rapidly Growing Contact Centre Solutions Practice
Carousel Industries, a leading national IT, managed services and cloud provider with an unwavering focus on ensuring customer success, continues to expand its Contact Center Solutions practice naming contact centre industry veterans Pundari Pothini as Director of Customer Experience Technology and Andrew Rogers as Director of Contact Center Technology. Continue reading Carousel Industries Adds Key Technical Leaders to Rapidly Growing Contact Centre Solutions Practice
Semafone adds new accessibility features to award-winning Cardprotect Voice+ payments solution
Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centres announced that it has added a range of new features to its award-winning and patented telephone payments solution – Cardprotect Voice+. Continue reading Semafone adds new accessibility features to award-winning Cardprotect Voice+ payments solution
Airship Announces New EU Cloud Site and Multiple Strategic Investments Driving Accelerated Global Growth
Customer engagement company Airship unveiled its new EU cloud site and revealed several new strategic milestones that contributed to a record-breaking quarter led by EMEA. In 2019, Airship has grown its global professional services organization by 5x, expanded its integrations with marketing clouds and data platforms, and introduced new functionality that makes it easier to localise messages to international audiences and automate messages within multi-step journeys. Continue reading Airship Announces New EU Cloud Site and Multiple Strategic Investments Driving Accelerated Global Growth
RedPoint Announces $13.5 Million Equity Raise to Accelerate Strategic Partnerships and Geographic Expansion
RedPoint Global, a top provider of customer data platform (CDP) and customer engagement technologies announced an equity raise of $13.5 million to fuel continued geographic expansion and deepen strategic partnerships. Led by Camden Partners, the round also includes participation of existing and new investors. Continue reading RedPoint Announces $13.5 Million Equity Raise to Accelerate Strategic Partnerships and Geographic Expansion