Unify enhances OpenScape contact center suite

Building on its strong history of delivering superior contact center solutions, Unify, formerly known as Siemens Enterprise Communications, today announced a number of new features and enhancements to the OpenScape Contact Center Suite, delivering improved efficiency and flexibility through expanded support for major mobile devices, tighter social media integration and improved analytics.  Continue reading Unify enhances OpenScape contact center suite

Everreach launches new online phone service for small businesses

everreach, a new UK online phone service to help busy small business owners take control of their incoming calls, launches today. The service lets customers choose a ‘virtual’ local or national UK phone number and provides a suite of features so they can decide how they want to deal with their business calls based on how their specific business operates.  Continue reading Everreach launches new online phone service for small businesses

SPLICE Software Announces Dialog DashboardTM

SPLICE Software, the leading provider of automated, Data-Driven DialogsTM for Customer Experience Management, announces they will be launching their new Dialog DashboardTM at the National Retail Federation’s Annual Convention & Expo on January 14, 2014. The Dialog DashboardTM is a part of the latest generation of the SPLICE Dialog SuiteTM, an interactive campaign management and reporting tool available to all SPLICE clients.  Continue reading SPLICE Software Announces Dialog DashboardTM

Verint to Acquire KANA Software, Transforming the Way Organizations Engage With Their Customers

KANA LogoVerint® Systems Inc. (NASDAQ: VRNT) today announced the signing of a definitive agreement to acquire KANA Software, Inc., a leader in customer service solutions delivered both on-premises and in the cloud. The acquisition would form a unique and revolutionary combination that would extend Verint’s Actionable Intelligence® strategy. The collective solutions from Verint and KANA would enable organizations worldwide to implement a single-vendor suite to help transform customer engagement. The acquisition of KANA, a portfolio company of Accel-KKR, is expected to be completed in Verint’s first fiscal quarter ending April 30, 2014.  Continue reading Verint to Acquire KANA Software, Transforming the Way Organizations Engage With Their Customers

Genesys Contact Center Solution Achieves Microsoft Lync 2013 Qualification

Geneys_logoGenesys, a leading provider of customer experience and contact center solutions announced that it has achieved Microsoft Lync 2013 qualification. The Microsoft Lync Independent Software Vendor (ISV) qualification program is designed to help ensure that qualified applications from Microsoft Partners meet customer expectations for specific scenarios. With third party testing, the program defines specific requirements for interoperability with Lync Server, installation, set-up and configuration, documentation, and support. With the latest Lync 2013 qualification, Genesys continues to enable Lync customers to unify their contact center interactions and enterprise unified communications.  Continue reading Genesys Contact Center Solution Achieves Microsoft Lync 2013 Qualification

8×8 Issued New Virtual Contact Center Patent by U.S. Patent and Trademark Office

8x8-INC-HiRes8×8, Inc., a provider of cloud communications and collaboration solutions announced that it has been awarded a new patent related to its Virtual Contact Center technologies. On December 31, 2013, the U.S. Patent and Trademark Office issued United States Patent number 8,619,967 entitled “Networked Contact Center.” The new patent is a continuation of United States Patent number 8,275,116 which was awarded to 8×8 on September 25, 2012.  Continue reading 8×8 Issued New Virtual Contact Center Patent by U.S. Patent and Trademark Office

Noble Systems Announces 2014 Select Noble Users Group Conference Series

NobleLogo_whiteBkgd_notagline-WebNoble Systems Corporation, a global leader in unified contact centre technology solutions, today announced the dates of its 2014 Select Noble Users Group (SNUG) Conference series. The theme of the 2014 events is “Going Beyond the Call”, a reference to how the company’s unified platform and technology solutions enable users to make the most of every customer contact and engage with them to build a relationship.  Continue reading Noble Systems Announces 2014 Select Noble Users Group Conference Series