Avaya and IBM announced that Avaya will adopt hybrid cloud solutions from IBM to help expand its Avaya ReadyNow private cloud unified communications and contact centre offerings internationally and accelerate modernization. Continue reading Avaya and IBM Sign Agreement to Accelerate Hybrid Cloud Strategy and Drive Business Transformation
HappyOrNot raises $25M in growth financing
HappyOrNot, the Finland and Florida-based company behind the globally recognised ‘Smiley’ feedback system – relied upon by the likes of McDonald’s, the San Francisco 49ers, London Heathrow Airport, and the NHS – has raised $25M in a growth financing round, led by Northern European growth capital firm, Verdane. Continue reading HappyOrNot raises $25M in growth financing
Global Consumer Electronics Enterprise Deploys Bright Pattern Contact Center to Improve North American Customer Experience
A leading consumer electronics organization known for innovation and expert device design has recently deployed Bright Pattern Contact Center with a global Bright Pattern partner for its omnichannel contact centre platform in North America. Continue reading Global Consumer Electronics Enterprise Deploys Bright Pattern Contact Center to Improve North American Customer Experience
8×8 Powers One-Click Video Collaboration with Launch of New 8×8 Video Meetings
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform, announced that 8×8 Video Meetings, a completely reimagined meetings solution, is now available for all new customers and is provided complimentary for existing 8×8 customers as part of their service subscriptions for Virtual Office mobile and desktop applications.* Continue reading 8×8 Powers One-Click Video Collaboration with Launch of New 8×8 Video Meetings
Noble Conversations Analytics Receives the 2019 CUSTOMER Contact Centre Technology Award
Noble Systems, a global leader in omnichannel contact centre technology solutions, is excited to announce that Noble® Conversations Analytics Insight has received TMC’s “2019 CUSTOMER Contact Centre Technology Award.” The award is presented by CUSTOMER magazine. Continue reading Noble Conversations Analytics Receives the 2019 CUSTOMER Contact Centre Technology Award
Artificial Intelligence: friend or foe?
Far from replacing people, artificial intelligence (AI) has the power to enhance employee engagement and productivity and customer interactions in one go. Henry Jinman explores 7 ways to turn your contact centre agents into superheroes using conversational AI… Continue reading Artificial Intelligence: friend or foe?