CX Company is delighted to be recognized as a Representative Vendor in Virtual Customer Assistants by the world’s leading research and advisory company, Gartner. Continue reading CX Company Recognized in the Gartner 2019 Market Guide for Virtual Customer Assistants
Altitude Software appoints Paul Jones as North America’s Director of Sales
Altitude Software, a global provider of omnichannel solutions that allow a unified vision of all customer experiences, has hired Paul Jones to lead the team that manages its growing customer base in the North America market, from its U.S. base in Chicago. Continue reading Altitude Software appoints Paul Jones as North America’s Director of Sales
Zappix Utilizes Customer Service RPA to Streamline Customer Experience
Zappix has launched its powerful automation tool, Customer Service RPA (Robotic Process Automation), at the beginning of 2019. Since launch, multiple Zappix customers have benefited from faster interactions, increased efficiency, and improved customer satisfaction. Continue reading Zappix Utilizes Customer Service RPA to Streamline Customer Experience
Telecom Consulting Group Joins 8×8’s Channel Program as Master Agent
8×8 announced that Telecom Consulting Group (TCG) is now a Master Agent for 8×8. TCG has been in operation for close to 30 years, with over 3,600 agents. By partnering with 8×8, TCG empowers their agents with a competitive portfolio of 8×8’s market leading Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. Continue reading Telecom Consulting Group Joins 8×8’s Channel Program as Master Agent
Deliveroo to create tech hub in Edinburgh as it acquires Scottish software design and development firm Cultivate
Deliveroo, one of Europe’s fastest-growing technology companies, has acquired Edinburgh-based software design and development firm Cultivate. Deliveroo will use the acquisition of Cultivate, who have already built a world-class reputation in software development, to create a tech hub in Edinburgh, the company’s first UK tech office outside of its London HQ. Continue reading Deliveroo to create tech hub in Edinburgh as it acquires Scottish software design and development firm Cultivate
What happens next? 3 Steps to contact centre compliance
Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using technology… Continue reading What happens next? 3 Steps to contact centre compliance