Tag Archives: [24]7

[24]7 AI-Powered Virtual Agent Now Available for both Speech and Digital Channels

[24]7 announced the availability of [24]7 AIVA, an AI-powered Virtual Agent that empowers enterprises to build once and deploy across any self-service channel. Built on [24]7’s common technology platform for both self-service and assisted channels, [24]7 AIVA enables companies to better anticipate and act on consumer intent across channels, in order to provide a more personalized, predictive and effortless customer experience. Continue reading [24]7 AI-Powered Virtual Agent Now Available for both Speech and Digital Channels

[24]7 Introduces Customer Journey Analytics Solution Designed to Help Businesses Diagnose and Solve Customer Experience Issues

[24]7, a global leader in intent-driven customer engagement solutions, announced the addition of [24]7 Customer Journey Analytics to its products and services portfolio. The company’s latest product offering analyzes and visualizes customer journeys that occur over time, extend across channels and devices, and span different IT systems, providing rich insight into the root causes of problems along a customer journey. Continue reading [24]7 Introduces Customer Journey Analytics Solution Designed to Help Businesses Diagnose and Solve Customer Experience Issues

[24]7’s Digital Marketing Suite Brings High-Frequency Bidding to the Device Level

[24]7 continues to strengthen its Customer Acquisition Cloud by incorporating high-frequency bidding at the device-level. By adding device-level bidding to intra-day bidding and geo-based bidding, [24]7 helps marketers tap into distinct consumer behaviors that can help them maximize the return on mobile paid search campaigns. Continue reading [24]7’s Digital Marketing Suite Brings High-Frequency Bidding to the Device Level

[24]7 Partners with Neobpo to Deliver Intent-Driven Engagement to Latin America

[24]7, a global leader in intent-driven customer engagement solutions, and Neobpo, an innovation leader in Business Process Outsourcing (BPO) in Latin America, today announced a reseller agreement that will make [24]7’s entire line of products and solutions available to large enterprises throughout Central and South America. The partnership is designed to help Latin American companies better understand, anticipate and act on consumer intent. Continue reading [24]7 Partners with Neobpo to Deliver Intent-Driven Engagement to Latin America

[24]7 Announces Collaboration with Adobe to Dramatically Improve Customer Experience

[24]7 announced it will work with Adobe on a standard data model to enhance the value of customer data. Additionally, [24]7’s support of Adobe Cloud Platform – Launch will empower companies with a continuous feedback loop that bridges front end marketing campaigns and backend customer support interaction data. Continue reading [24]7 Announces Collaboration with Adobe to Dramatically Improve Customer Experience

[24]7 Leads Enterprise Chatbot Market with More Than 160 Organizations Using Virtual Agents

[24]7, a global leader in intent-driven customer engagement solutions, announced that its intelligent chatbot technology, [24]7 Virtual Agent, leads the market with more than 500 intelligent chatbot deployments, across a range of industries including banking, healthcare, insurance, retail, telecom, travel and utilities. Continue reading [24]7 Leads Enterprise Chatbot Market with More Than 160 Organizations Using Virtual Agents

Marchex and [24]7 Partnership Delivers Digital Marketing Automation for Inbound Call Campaigns

Marchex, a mobile advertising analytics company, and [24]7, a global leader in customer engagement solutions, announced a strategic partnership designed to maximize media efficiency for digital advertising campaigns that drive sales through inbound phone calls. The partnership allows marketers to tie offline outcomes, including incoming phone calls, to every digital media asset, including paid search, Web sites and chat. Continue reading Marchex and [24]7 Partnership Delivers Digital Marketing Automation for Inbound Call Campaigns

[24]7 Appoints Former Splunk Executive as Head of Engineering and Products

[24]7 announced the appointment of Guido Schroeder as Chief Product Officer. In this role, Schroeder will be responsible for leading all global engineering and product teams, focused on integrating [24]7’s substantial technology assets across its product portfolio. He will report directly to [24]7 Chief Executive Officer PV Kannan. Continue reading [24]7 Appoints Former Splunk Executive as Head of Engineering and Products

Book Hotels Direct For Better Customer Service

christopher-schyma-vp-travel-hospitality-247Guest Post By Christopher Schyma, Vice President, Hospitality and Travel, [24]7… News that Hilton Worldwide, the world’s biggest hotel chain, has announced a new ‘predictive chat’ booking service on its websites is a reminder that booking rooms directly from corporate websites is a growing, if perhaps unexpected, trend and one that can benefit both customers and hotels alike. Continue reading Book Hotels Direct For Better Customer Service