Tag Archives: 3CLogic

Fortune 500 Global Packaging Company Selects 3CLogic to Improve Support Services

3CLogic, a leading provider of cloud contact centre software announced its selection by a Fortune 500 company and global leader in the dispensing systems industry to provide an enterprise-level solution for the organization’s internal IT support group serving over 10,000 employees worldwide. Continue reading Fortune 500 Global Packaging Company Selects 3CLogic to Improve Support Services

3CLogic Reveals Enhancements to IVR Engine and Multichannel Capabilities in Latest Release

PRESS RELEASE: 3CLogic announced the latest release of its award-winning solution in which it unveiled the addition of advanced features and functionality to its Interactive Voice Response (IVR) engine, digital communication channels (email, chat), and more. The updates are designed to offer users greater control and flexibility within the call center and enhance performance insights across all channels, while streamlining back-end business processes to make for a more efficient call center. Continue reading 3CLogic Reveals Enhancements to IVR Engine and Multichannel Capabilities in Latest Release

3CLogic and HelpSocial Partner to Offer Integrated Social Customer Service Contact Center Platform

PRESS RELEASE: 3CLogic, a leading provider of cloud call center software announced a new partnership with HelpSocial, a leader in social customer service. The recent partnership will address the growing consumer demand for support within social media channels (Twitter, Facebook, etc.) while facilitating the ability to provide social customer service as an integrated part of an organization’s contact center infrastructure. Continue reading 3CLogic and HelpSocial Partner to Offer Integrated Social Customer Service Contact Center Platform

3CLogic Adds WebRTC to its Contact Center Solution

PRESS RELEASE: 3CLogic announced the recent adoption of WebRTC technology as the latest enhancement to its product offering. Current and future enterprise clients will be able to seamlessly interoperate with any WebRTC originated calls or chats while still enjoying 3CLogic’s complete suite of features and services. Among the immediate benefits will be the ability to provide consumers with browser-based click-to-call and click-to-chat, enabling them to contact an enterprise from any Internet platform, PC, tablet, or mobile without relying on traditional telephony carriers. Continue reading 3CLogic Adds WebRTC to its Contact Center Solution

Coordinated Systems, Inc. and 3CLogic Partner to Deliver Integrated WFO Solution

PRESS RELEASE: 3CLogic, delivering next generation inbound, outbound and blended cloud contact centre solutions, and Coordinated Systems, Inc. (CSI), a leader in Workforce Optimization applications announced a new partnership. The strategic collaboration is designed to help address and facilitate the ongoing needs of enterprises that require a complete contact centre solution with workforce optimization tools and the added ability to interpret and act upon Voice of the Customer (VOC) data collected during client interactions. Continue reading Coordinated Systems, Inc. and 3CLogic Partner to Deliver Integrated WFO Solution

3CLogic Scores High Marks For Second Year Running in Independent Customer Satisfaction Survey

PRESS RELEASE: 3CLogic, delivering next generation inbound, outbound and blended cloud-based contact centre solutions, today announced it has continued to score high marks in 13 customer satisfaction categories in DMG Consulting LLC’s annual 2014-2015 Cloud-Based Contact Center Infrastructure Market Report. Continue reading 3CLogic Scores High Marks For Second Year Running in Independent Customer Satisfaction Survey