Tag Archives: Accenture

Accenture Introduces Ella and Ethan, AI Bots to Improve a Patient’s Health and Care Using the Accenture Intelligent Patient Platform

Accenture has enhanced the Accenture Intelligent Patient Platform with the addition of Ella and Ethan, two interactive virtual-assistant bots that use artificial intelligence (AI) to constantly learn and make intelligent recommendations for interactions between life sciences companies, patients, health care providers (HCPs) and caregivers. Continue reading Accenture Introduces Ella and Ethan, AI Bots to Improve a Patient’s Health and Care Using the Accenture Intelligent Patient Platform

Maserati Selects Accenture Interactive to Help Re-Imagine the Customer Experience

Accenture announced that Maserati, the premium luxury vehicle manufacturer, has appointed Accenture Interactive to help enhance the full Maserati customer experience across all digital channels; expand global sales; and extend Maserati’s brand equity around the world. Continue reading Maserati Selects Accenture Interactive to Help Re-Imagine the Customer Experience

Pegasystems and Accenture Team to Offer CSPs Intelligent Customer Decisioning as a Service to Improve Customer Engagement

Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, and Accenture, a leading global professional services company launched Intelligent Customer Decisioning as a Service, a cloud-based solution designed to advance marketing strategies for telecommunications providers. Continue reading Pegasystems and Accenture Team to Offer CSPs Intelligent Customer Decisioning as a Service to Improve Customer Engagement

RSA and Accenture Extend BPO Agreement for Insurance Services

PRESS RELEASE: RSA, the leading international insurer, has extended its relationship with Accenture, selecting the company as its preferred supplier for insurance business process outsourcing (BPO) services for an additional six years to 2021. Under the new contract, Accenture will provide RSA UK with back-office administration and customer support services across its sales, service, claims and finance operations, supporting both direct customer and intermediated businesses. Continue reading RSA and Accenture Extend BPO Agreement for Insurance Services

Accenture Acquires CRMWaypoint to Strengthen its Cloud First Agenda and Salesforce Capabilities

PRESS RELEASE: Accenture has acquired CRMWaypoint, a supplier of cloud advisory and technology services in the Netherlands, specializing in Salesforce cloud solutions for sales, service and marketing. The acquisition further strengthens Accenture’s position as a leading cloud services by reinforcing its Cloud First agenda that provides clients with high-standard cloud strategy and technology consulting, as well as cloud application implementation, integration and management services. Continue reading Accenture Acquires CRMWaypoint to Strengthen its Cloud First Agenda and Salesforce Capabilities

Accenture Expands its Salesforce Capabilities with Acquisition of Tquila UK

PRESS RELEASE: Accenture has today acquired Tquila UK, a leading independent Salesforce consulting services provider. This is part of a strategic move to strengthen Accenture’s position as a provider of Salesforce services and cloud implementations. Tquila is one of the largest Salesforce partners in Europe and specialises in delivering cloud solutions powered by the Salesforce1 Platform. Continue reading Accenture Expands its Salesforce Capabilities with Acquisition of Tquila UK

Vlocity Raises $42.8 Million in Funding Led by Salesforce Ventures With Participation From Accenture

PRESS RELEASE: Vlocity, Inc, a leading Industry Cloud software company with deep domain expertise in vertical applications announced that it has raised $42.8 million in a funding round led by Salesforce Ventures, Salesforce’s corporate investment group. Accenture, a global management consulting, technology services and outsourcing company, also participated in the round. Continue reading Vlocity Raises $42.8 Million in Funding Led by Salesforce Ventures With Participation From Accenture

Accenture Announces Extension to Enbridge Gas Distribution’s Customer Care Business Process Outsourcing Agreement

PRESS RELEASE: Accenture announced an agreement extension with Enbridge Gas Distribution Inc. (Enbridge) to continue providing business process outsourcing (BPO) services for Enbridge’s customer care operations. The original agreement, which began in 2007, has now been extended twice, this time for two years through 2019, building on the companies’ successful business relationship in providing customer service to more than two million Enbridge customers. Continue reading Accenture Announces Extension to Enbridge Gas Distribution’s Customer Care Business Process Outsourcing Agreement

UK Consumers Open to Pure Digital Banks, According to Accenture Survey

PRESS RELEASE: One-quarter (25 percent) of UK consumers would consider using a pure digital bank – a bank with no branches or call centres that is only accessible via laptops and mobile devices, according to the latest survey of UK current account customers conducted by Accenture (NYSE: ACN). Continue reading UK Consumers Open to Pure Digital Banks, According to Accenture Survey