PRESS RELEASE: Interactions, LLC, a leading provider of Intelligent Virtual Assistants for enterprise customer care announced the acquisition of Digital Roots, a pioneer in artificial intelligence (AI)-based social media customer engagement. The acquisition builds on Interactions modern omnichannel approach to customer care, making it easier than ever for enterprises to engage with consumers via voice, web chat, SMS, and now, social media channels. Continue reading Interactions Acquires AI-Based Social Media Engagement Innovator Digital Roots
PRESS RELEASE: Genesys® the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence. Continue reading Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company
PRESS RELEASE: NICE announced that the acquisition of inContact closed today. This game-changing deal brings together two market leaders in contact center applications and contact center cloud, offering the market’s first truly integrated contact center platform with an advanced analytics-driven workforce optimization (WFO) suite in the cloud. Continue reading NICE Announces Closing of inContact Acquisition
PRESS RELEASE: Hewlett Packard Enterprise announced that it has completed its acquisition of SGI, a global leader in high performance solutions for compute, data analytics and data management, for $7.75 per share in cash. Continue reading Hewlett Packard Enterprise Completes Acquisition of SGI
PRESS RELEASE: Carousel Industries announced it has completed its acquisition of Atrion, Inc., a leading IT services firm specializing in security, productivity and collaboration, unified communications, networking, applications and integrations, and data center solutions. With the completion of the deal, Carousel now has more than 1,400 professionals in 27 locations nationwide. Continue reading Carousel Industries Completes Acquisition of Atrion, Inc.