Tag Archives: agent desktop

Jacada Selected by Major US Communications Provider to Deliver New Sales Agent Desktop Solution

PRESS RELEASE: Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship with one of the largest US-based communications providers for the implementation of a new sales agent’s desktop project. Jacada solutions are expected to simplify order entry, average call handling time, and training time to improve customer experience. Continue reading Jacada Selected by Major US Communications Provider to Deliver New Sales Agent Desktop Solution

Jacada Call Center Desktop Solutions chosen by Global Technology Company

PRESS RELEASE: Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has entered into a material contract with a leading aerospace and defence technology company, acting through its implementation and outsourcing division to deliver an Agent Desktop Customer Support solution for its client’s contact centre operations. Continue reading Jacada Call Center Desktop Solutions chosen by Global Technology Company