Genesys®, a global leader in omnichannel customer experience and contact centre solutions, will debut a new integration between its cloud customer engagement solution Genesys PureCloud™ and Amazon Lex at the annual AWS re:Invent conference. By leveraging artificial intelligence (AI), this integration will enable businesses to more easily build and maintain conversational interactive voice response (IVR) flows that route callers more efficiently, with the goal of enhancing the customer experience. Continue reading Genesys PureCloud Now Integrates with Amazon Lex to Drive Next Generation Customer Experience Through AI-Powered Natural Language Understanding →