Tag Archives: Amdocs

Amdocs Named a Leader in Gartner’s 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs

Amdocs announced Gartner has positioned Amdocs as a Leader in its 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs*. This Gartner Magic Quadrant provides a snapshot of the market and vendors offering Integrated Revenue and Customer Management (IRCM) solutions for communications service providers (CSPs) and evaluates them on their completeness of vision and ability to execute. Continue reading Amdocs Named a Leader in Gartner’s 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs

Amdocs Launches Smartbot to Bring Intelligent Bot-to-Human Customer Experiences to Digital Services Providers

Amdocs is launching Smartbot, an artificial intelligence (AI) and machine learning-based bot that enables digital service providers (DSPs) to provide customer care, sales and marketing engagements to even the most discerning millennial. Continue reading Amdocs Launches Smartbot to Bring Intelligent Bot-to-Human Customer Experiences to Digital Services Providers

[24]7 and Amdocs Deliver Powerful Consumer Self-Service for Telecom

[24]7, a global leader in customer engagement solutions, has announced a strategic partnership with Amdocs The joint offering has already been selected by a leading wireless service provider, and that organisation is already achieving significant reduction in calls to its contact centre. Continue reading [24]7 and Amdocs Deliver Powerful Consumer Self-Service for Telecom

VimpelCom’s Beeline Deploys Amdocs Customer Management to Improve Customer Experience and Operational Efficiency

PRESS RELEASE: Amdocs announced that PJSC VimpelCom (Beeline™), one of the largest service providers in Russia, has successfully deployed an Amdocs customer management solution that improves call-center agent efficiency across the country. As a result, Beeline can increase satisfaction and retention rates of its more than 59 million mobile and fixed-line broadband customers throughout Russia. Continue reading VimpelCom’s Beeline Deploys Amdocs Customer Management to Improve Customer Experience and Operational Efficiency