Tag Archives: Amelia

Analyst Report Names Amelia as a Top Pick Virtual Agent for Enterprise Customer Service

IPsoft’s AI platform, Amelia, is recognized as a recommended product by industry analyst firm Forrester, in a new report published1. Across ten evaluation criteria for virtual agents, IPsoft, the digital labor company, was the only company to achieve eight differentiated rankings. Continue reading Analyst Report Names Amelia as a Top Pick Virtual Agent for Enterprise Customer Service

IPsoft’s Amelia Wins UK National Innovation Award for Live Chat 2017

NIA17-winner-BadgePRESS RELEASE: London, March 8, 2017 — Directors’ Club United Kingdom are delighted to announce IPsoft as the winner of the Live Chat Innovation category of this year’s UK National Innovation Awards. Continue reading IPsoft’s Amelia Wins UK National Innovation Award for Live Chat 2017

IPsoft Launches Amelia Mobile Application, Expands User Experience and Access to Artificial Intelligence

IPsoft announced the launch of an Amelia mobile application for iPhone and Android devices. The mobile version of IPsoft’s Amelia cognitive agent will enable companies globally to provide a cross-channel customer service experience to their end users. Continue reading IPsoft Launches Amelia Mobile Application, Expands User Experience and Access to Artificial Intelligence