Tag Archives: artificial intelligence

LogMeIn Acquires Artificial Intelligence and Chatbot Provider Nanorep; Bolsters Customer Engagement Portfolio

LogMeIn announced that it has agreed to acquire Nanorep, an innovative digital self-service, chatbot and virtual assistant company. Headquartered in Herzliya, Israel, Nanorep harnesses artificial intelligence and patented natural language processing technologies to create solutions that make self-service more engaging and intuitive. Continue reading LogMeIn Acquires Artificial Intelligence and Chatbot Provider Nanorep; Bolsters Customer Engagement Portfolio

Genpact Launches Artificial Intelligence-Based Platform, “Genpact Cora”

PRESS RELEASE: Genpact, a global professional services firm focused on delivering digital transformation unveiled Genpact Cora – an artificial intelligence (AI)-based platform that accelerates digital transformation for enterprises. Genpact Cora is a modular, interconnected mesh of flexible digital technologies that hones in on specific operational business challenges and tackles them from beginning to end, helping large global companies reframe and solve their most pressing real world business issues. Continue reading Genpact Launches Artificial Intelligence-Based Platform, “Genpact Cora”

Interactions Acquires AI-Based Social Media Engagement Innovator Digital Roots

PRESS RELEASE: Interactions, LLC, a leading provider of Intelligent Virtual Assistants for enterprise customer care announced the acquisition of Digital Roots, a pioneer in artificial intelligence (AI)-based social media customer engagement. The acquisition builds on Interactions modern omnichannel approach to customer care, making it easier than ever for enterprises to engage with consumers via voice, web chat, SMS, and now, social media channels. Continue reading Interactions Acquires AI-Based Social Media Engagement Innovator Digital Roots

Nuance Strengthens Biometrics Security Portfolio and Attacks Fraud with Advanced, Multi-Modal Offering, Powered by AI

PRESS RELEASE: Nuance took a major step towards reducing the risk of consumer fraud by announcing a new suite of biometric security solutions, driven by the latest in artificial intelligence (AI) innovations. The new Nuance Security Suite includes not only the company’s award-winning voice biometrics technology, but also new advances in facial and behavioral biometrics that combine to provide advanced protection against fraud, across customer service channels. Continue reading Nuance Strengthens Biometrics Security Portfolio and Attacks Fraud with Advanced, Multi-Modal Offering, Powered by AI

Artificial Intelligence can make call centre agents better connected with customer requirements

bhupender-singh-picGuest Post By Bhupender Singh, CEO of Intelenet® Global Services, who says technology is transforming how call centre agents interact with customers… The contact centre industry has evolved over the years because of changes in customer expectations, technology innovations and new business models. Businesses of all kinds are digitally transforming their contact centre operations to keep at pace with customer demands. Continue reading Artificial Intelligence can make call centre agents better connected with customer requirements

KLM runs pilot with Artificial Intelligence provided by DigitalGenius

PRESS RELEASE: KLM Royal Dutch Airlines is taking the next step in social servicing by testing artificial intelligence (AI) to help answer customer questions. When an agent needs to answer an incoming question, he or she gets a proposed answer through AI, which is trained on more than 60,000 KLM questions and answers. Continue reading KLM runs pilot with Artificial Intelligence provided by DigitalGenius

IPsoft Launches Amelia Mobile Application, Expands User Experience and Access to Artificial Intelligence

IPsoft announced the launch of an Amelia mobile application for iPhone and Android devices. The mobile version of IPsoft’s Amelia cognitive agent will enable companies globally to provide a cross-channel customer service experience to their end users. Continue reading IPsoft Launches Amelia Mobile Application, Expands User Experience and Access to Artificial Intelligence