Tag Archives: ASC

ASC Introduces New Version of neo Recording & Analytics Software

ASC announced the availability of its latest recording and analytics software, neo 5.1. This version of the neo suite boasts a wide range of features which exactly meet the urgent needs of service providers and their customers. The youngest release addresses the special requirements of Cloud solutions in terms of scalability, performance, high availability as well as easy service provision. Continue reading ASC Introduces New Version of neo Recording & Analytics Software

Award Winning Emergency Contact Center in Italy Uses ASC’s Voice Recording Solution

PRESS RELEASE: ASC announced that a contact center using its voice logging solutions received an award for the best emergency operations project in Europe. Competing against many other competitors, AREU, the emergency management agency in Lombardy, Italy, received the award from the European Emergency Number Association (EENA). Continue reading Award Winning Emergency Contact Center in Italy Uses ASC’s Voice Recording Solution

ASC Successfully Implements Contact Center Solution INSPIRATION with Speech Analytics for Dialogo Contact Center in Italy

PRESS RELEASE: ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, today announced the successful implementation of INSPIRATION with Speech Analytics for the contact center of Dialogo, a marketing services, customer assistance and sales network for one of the largest international automotive groups. Continue reading ASC Successfully Implements Contact Center Solution INSPIRATION with Speech Analytics for Dialogo Contact Center in Italy

ASC Launches Workforce Optimization Suite neo 4.0

PRESS RELEASE: ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications announced the launch of neo 4.0, its workforce optimization (WFO) suite encompassing communications recording, quality monitoring, speech analytics, eLearning, customer feedback and workforce management. Continue reading ASC Launches Workforce Optimization Suite neo 4.0

ASC to Open New Office in São Paulo, Brazil

PRESS RELEASE: ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced it will open a new office in São Paulo, Brazil at Av. Brig. Faria Lima, 1912, Jardim Paulistano – São Paulo – SP. Alexandre Martir has been appointed as Managing Director Brazil. Continue reading ASC to Open New Office in São Paulo, Brazil

ASC Unveils New Mobile Phone Recording Solution Integrated with Tango Networks

PRESS RELEASE: ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced the completion of testing and certification between ASC’s solutions and Tango Networks network-based enforceable Mobile Call Recording product. Continue reading ASC Unveils New Mobile Phone Recording Solution Integrated with Tango Networks

ASC to Demonstrate INSPIRATIONneo Workforce Optimization Suite at Customer Contact Expo 2014

PRESS RELEASE: ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced it will demonstrate its neo Workforce Optimization (WFO) suite at ICMI’s Customer Contact Expo 2014, at the National Hall in Olympia, London on October 1-2, 2014, Booth G21. Continue reading ASC to Demonstrate INSPIRATIONneo Workforce Optimization Suite at Customer Contact Expo 2014

50 Years of ASC – a Success Story

PRESS RELEASE: On July 1, 2014, ASC is celebrating its 50th anniversary: five decades brimming with groundbreaking events and milestones, boosting the evolution of a company with the courage to constantly reinvent itself. Anti-cyclic R & D investments in new technologies such as speech analytics as well as the long-term growth of its international sales activities have established ASC as a key player in its industry and one frequently a step ahead of the competition. Continue reading 50 Years of ASC – a Success Story