Tag Archives: ASC

ASC Introduces New Version of neo Recording & Analytics Software

ASC announced the availability of its latest recording and analytics software, neo 5.1. This version of the neo suite boasts a wide range of features which exactly meet the urgent needs of service providers and their customers. The youngest release addresses the special requirements of Cloud solutions in terms of scalability, performance, high availability as well as easy service provision. Continue reading ASC Introduces New Version of neo Recording & Analytics Software

Award Winning Emergency Contact Center in Italy Uses ASC’s Voice Recording Solution

PRESS RELEASE: ASC announced that a contact center using its voice logging solutions received an award for the best emergency operations project in Europe. Competing against many other competitors, AREU, the emergency management agency in Lombardy, Italy, received the award from the European Emergency Number Association (EENA). Continue reading Award Winning Emergency Contact Center in Italy Uses ASC’s Voice Recording Solution

ASC Successfully Implements Contact Center Solution INSPIRATION with Speech Analytics for Dialogo Contact Center in Italy

PRESS RELEASE: ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, today announced the successful implementation of INSPIRATION with Speech Analytics for the contact center of Dialogo, a marketing services, customer assistance and sales network for one of the largest international automotive groups. Continue reading ASC Successfully Implements Contact Center Solution INSPIRATION with Speech Analytics for Dialogo Contact Center in Italy

ASC Launches Workforce Optimization Suite neo 4.0

PRESS RELEASE: ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications announced the launch of neo 4.0, its workforce optimization (WFO) suite encompassing communications recording, quality monitoring, speech analytics, eLearning, customer feedback and workforce management. Continue reading ASC Launches Workforce Optimization Suite neo 4.0