Tag Archives: Aspect Software

Aspect Software Brings New Omni-Channel and Operational Enhancements to Aspect® Via™ 17.1

Aspect Software, a leading provider of native customer engagement, workforce management and self-service solutions announced the release of Aspect® Via™ 17.1, the latest version of Aspect’s complete Customer Engagement Platform in the cloud. Aspect® Via™ 17.1 features enhancements to the award-winning solution across all capability areas. Continue reading Aspect Software Brings New Omni-Channel and Operational Enhancements to Aspect® Via™ 17.1

Aspect Software Appoints Tom Davies as Senior Vice President of Cloud Operations

Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions announced the appointment of Tom Davies to Senior Vice President Cloud Operations. Davies, a highly accomplished and industry-recognized operations and IT professional, will focus on ensuring Aspect’s global cloud operations deliver a world-class customer experience. Continue reading Aspect Software Appoints Tom Davies as Senior Vice President of Cloud Operations

Reputation is key for a successful portrayal of brand from the contact centre

A recent spate of consumer boycotts should impel customer service centres to improve the customer experience to avoid being the next brand to suffer this fate. The complaints include major brands such as Tesco, Argos, Ryanair and South West Trains and targets the way customer service agents have handled issues. Continue reading Reputation is key for a successful portrayal of brand from the contact centre

C-suite facing challenges in fulfilling customer engagement strategies

CxO professionals are being held back from successfully fulfilling their customer engagement strategies, despite viewing customer service as a definitive competitive differentiator. This is according to new research from Aspect Software, who suggests that the C-suite must work hard to communicate to the Board the importance of customer service in an organisation. Continue reading C-suite facing challenges in fulfilling customer engagement strategies

Fingerprint and facial recognition security vulnerabilities demonstrate the need for a different approach

A Daily Mail investigation into the strength of various technologically driven alternatives to the basic password has revealed the ease with which malignant actors can bypass these systems. According to Aspect Software, this affirms the need for organisations to approach their customer’s security with more nuance and from a more holistic perspective. Continue reading Fingerprint and facial recognition security vulnerabilities demonstrate the need for a different approach