Tag Archives: Aspect

Chatbots will cut down energy supplier call waiting times, says Aspect

Following Which?’s recent naming and shaming of energy companies who keep their customers waiting too long on the phone, Aspect Software, global provider of fully-integrated consumer engagement, workforce optimisation and self-service solutions, has called for better self-service platforms to improve the customer experience. Continue reading Chatbots will cut down energy supplier call waiting times, says Aspect

Aspect Verify™ reaches milestone with 250 million mobile banking transactions authenticated worldwide

Aspect Verify, a cloud-based trust platform for retail banking from Aspect Software, has now authenticated 250 million transactions in the UK, the equivalent to £2 billion worth of transactions a month. The fraud detection software offers heightened support for multi-factor identity authentication for online and telephone payments, while maintaining a seamless and secure user experience. Continue reading Aspect Verify™ reaches milestone with 250 million mobile banking transactions authenticated worldwide

Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution

Aspect Software, a leading and award-winning cloud provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions, announced that Ring, a leader in home security products, has selected Aspect Via WFM as their sole workforce management solution to support over 1,000 customer service agents. Continue reading Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution

Phone number log-in can help Twitter fly high, but security concerns could clip its wings

PRESS RELEASE: Twitter recently announced the launch of its new identity service Digits, a password-free login system for mobile applications targeted at developers looking to create a simpler log-in system for mobile applications. Keiron Dalton, a digital security expert at Aspect Software, believes that while this is a big step forward taken by Twitter in making applications more mobile and increasing usability, people may be hesitant to fully trust it just yet. Continue reading Phone number log-in can help Twitter fly high, but security concerns could clip its wings

Aspect Workforce Mobile Application Receives Product of the Year Award From TMC’s CUSTOMER Magazine

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that TMC, a global, integrated media company, has named Aspect Workforce Mobile as a CUSTOMER 2014 Product of the Year Award winner. The Product of the Year awards recognizes innovative call center, CRM and teleservices products and solutions released in 2014.  Continue reading Aspect Workforce Mobile Application Receives Product of the Year Award From TMC’s CUSTOMER Magazine