Tag Archives: Aspect

Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution

Aspect Software, a leading and award-winning cloud provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions, announced that Ring, a leader in home security products, has selected Aspect Via WFM as their sole workforce management solution to support over 1,000 customer service agents. Continue reading Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution

Phone number log-in can help Twitter fly high, but security concerns could clip its wings

PRESS RELEASE: Twitter recently announced the launch of its new identity service Digits, a password-free login system for mobile applications targeted at developers looking to create a simpler log-in system for mobile applications. Keiron Dalton, a digital security expert at Aspect Software, believes that while this is a big step forward taken by Twitter in making applications more mobile and increasing usability, people may be hesitant to fully trust it just yet. Continue reading Phone number log-in can help Twitter fly high, but security concerns could clip its wings

Aspect Workforce Mobile Application Receives Product of the Year Award From TMC’s CUSTOMER Magazine

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that TMC, a global, integrated media company, has named Aspect Workforce Mobile as a CUSTOMER 2014 Product of the Year Award winner. The Product of the Year awards recognizes innovative call center, CRM and teleservices products and solutions released in 2014.  Continue reading Aspect Workforce Mobile Application Receives Product of the Year Award From TMC’s CUSTOMER Magazine

Proactive care from payday providers is crucial to halt spiraling UK housing debt, says Aspect

Research by housing and homelessness charity, Shelter, shows a marked increase in the number of people using payday loans to meet rising housing costs. Despite a statement from payday loan firms urging people to get help for money problems, more needs to be done to prevent customer short term debt snowballing out of control. With calls to the charity regarding difficulties meeting rent or mortgage payments up a third last year, and short-term loan providers increasingly seen as a solution to this, greater responsibility needs to be taken in this area.  Continue reading Proactive care from payday providers is crucial to halt spiraling UK housing debt, says Aspect

Aspect Bolsters Own Customer Service and Support With Announcement of ServiceCloud Deployment

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced that it has entered into an agreement to deploy Salesforce’s ServiceCloud, a cloud-based customer knowledge delivery technology in order to bolster its customer service and support. Striving to implement best-in-class processes and technologies, ServiceCloud will aid in Aspect’s customer support and knowledge management functions.  Continue reading Aspect Bolsters Own Customer Service and Support With Announcement of ServiceCloud Deployment