Tag Archives: BPO

LiveOps Appoints New CEO to Lead Contact Center BPO Business

PRESS RELEASE: LiveOps is pleased to announce that Keith Leimbach has been appointed to the role of chief executive officer. LiveOps selected a proven leader adept at building teams and gaining new business in the business process outsourcing (BPO) industry. Leimbach’s proven history leading profitable growth in the services business area combined with the value he places on culture makes him an ideal fit for LiveOps. Continue reading LiveOps Appoints New CEO to Lead Contact Center BPO Business

Global Business Process Outsourcer Adds 2400 Contact Center Agents to inContact Customer Interaction Cloud

PRESS RELEASE: inContact announced the significant expansion of services by an existing business process outsourcer (BPO) customer. Already equipped with inContact’s inbound contact center solutions, this global BPO is adding 2400 Workforce Management licenses in the cloud to improve contact center operations and increase efficiency. Through inContact’s leading reseller partner, this award-winning BPO has moved more than 4400 agents from inflexible on-premises software to the inContact cloud. Continue reading Global Business Process Outsourcer Adds 2400 Contact Center Agents to inContact Customer Interaction Cloud

BACCO organized Training Program on Skill Development for BPO Professionals

PRESS RELEASE: Bangladesh Association of Call Center & Outsourcing (BACCO) organized a day long training program on ‘Effective Workforce Planning & Management Techniques for Call Center Professionals’ on 10 May 2014. The program was supported by ICT Business Promotion Council (IBPC), Ministry of Commerce as part of its industry development and promotion activities. Continue reading BACCO organized Training Program on Skill Development for BPO Professionals