Tag Archives: Brand Embassy

Brand Embassy launches platform to help big brands meet demand for social customer service

PRESS RELEASE: Brand Embassy, an award winning digital customer service technology firm, announced the launch of their new customer service platform. Brand Embassy’s cloud-based SaaS brings digital customer service channels like Facebook, Twitter, Instagram, email, live chat and discussion forums into one interface and then uses a variety of parameters like post influence and topic to intelligently route requests to the most relevant customer service agent. Brand Embassy also announces it has already signed up Vodafone, T-Mobile and GE Money for its platform. Continue reading Brand Embassy launches platform to help big brands meet demand for social customer service

Brand Embassy Named A Top Rated Enterprise Social Media Management Platform by TrustRadius

PRESS RELEASE: Brand Embassy was ranked the highest rated platform provider among 23 social media management and social customer service platforms, based on “likelihood to recommend” ratings, according to a new report published today by TrustRadius, the leading site for user-generated reviews of business software. Continue reading Brand Embassy Named A Top Rated Enterprise Social Media Management Platform by TrustRadius