Tag Archives: Bright Pattern

Bright Pattern Announces Partnership with Waterfield Technologies to Help Contact Centres Increase Efficiency and Provide Superior Customer Service

Bright Pattern, the leading provider of enterprise contact centre software announces its partnership with Waterfield Technologies, a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement. Continue reading Bright Pattern Announces Partnership with Waterfield Technologies to Help Contact Centres Increase Efficiency and Provide Superior Customer Service

Bright Pattern Selected for IBM’s Watson Build Challenge

Bright Pattern has been selected in phase two of the Watson Build challenge to develop its cognitive technology business plan, Omnichannel Conversation Analytics, into a working prototype using IBM Watson APIs on the IBM Cloud. IBM will provide Bright Pattern with access to IBM development tools, business mentors and cognitive specialists to bring its concept to life. Continue reading Bright Pattern Selected for IBM’s Watson Build Challenge

Bright Pattern’s Omnichannel Call Center Platform Adds WeChat Functionality for Customers

PRESS RELEASE: Bright Pattern announced that it has added WeChat, a leading social messenger, with 600 million monthly active users, to its omnichannel call center platform for customer service. Now Bright Pattern’s customers can engage their customers via WeChat to provide customer service. The addition of WeChat complements Bright Pattern’s current channel offerings including voice, text, SMS, e-mail and video. Continue reading Bright Pattern’s Omnichannel Call Center Platform Adds WeChat Functionality for Customers

Bright Pattern Uses WebRTC to Bring Enterprises Closer to Customers

PRESS RELEASE: Bright Pattern is now using WebRTC in its Rich Contact Experience technology, shortening resolution times with the use of concurrent video, audio, text and image transfer between enterprises and their customers. WebRTC helps Bright Pattern to enable video and direct voice over ip audio from browsers and mobile devices. Continue reading Bright Pattern Uses WebRTC to Bring Enterprises Closer to Customers

ServicePattern Contact Center Platform Provides Service in 10+ Countries Globally

PRESS RELEASE: A number of partners have successfully deployed Bright Pattern’s cloud contact centre platform around the world in multiple languages, under their own private labels. This extends Bright Pattern’s coverage well beyond the United States and US-English based regions. Continue reading ServicePattern Contact Center Platform Provides Service in 10+ Countries Globally

Bright Pattern and thinkingVoice Deploy Cloud-based Lead Enhancement Engine for TCPA Compliance

Bright Pattern, the only provider of next generation cloud based contact centre software, and thinkingVoice have announced the deployment of an integrated, cloud-based, solution that implements a new model for real-time lead qualification and regulatory compliance. Continue reading Bright Pattern and thinkingVoice Deploy Cloud-based Lead Enhancement Engine for TCPA Compliance

Bright Pattern cloud contact center software powers Zoyto through severe weather in Texas

In late January, the National Weather Service issued a winter storm watch for 23 counties in Texas; the same storm system that ultimately debilitated Atlanta, Georgia, was bearing down on the Lone Star State and forcing school and business closures. But Zoyto, a logistics and fulfillment company based in Houston, was unconcerned, and with some management forethought, the company never lost a minute of productivity, because they use Bright Pattern’s next generation virtual contact center solution. Continue reading Bright Pattern cloud contact center software powers Zoyto through severe weather in Texas