Trailfinders, an award winning travel company that specialises in delivering bespoke holidays led the way in providing a superior customer service by seamlessly handling over 13,000 calls from customers who were stranded overseas and due to imminently travel during the COVID-19 crisis. Continue reading Trailfinders Improve Customer Service During COVID-19 with Intelligent Call Routing →

Britannic Technologies, specialists in voice communications, systems integration and managed services announced it assisted Advance Housing & Support, experienced providers of housing and support to people with learning difficulties and mental health conditions, to re-locate the organisation’s staff and contact centre agents during lockdown at the start of the COVID-19 pandemic. Continue reading Advance Housing & Support Maintain Admirable Customer Care During Lockdown →