Tag Archives: BT

BT Named A Leader In New IDC MarketScape Reports For Unified Communications And Video Cloud

PRESS RELEASE: BT announced that it has been named a “leader” in two new IDC MarketScape reports: the Worldwide Unified Communications-as-a-Service (UCaaS) Provider 2015 Vendor Assessment and the Western Europe Video Cloud Services for MNCs 2015-2016 Vendor Assessment. Noting BT Global Services’ strategy, capabilities and track record, the IDC reports highlight the strong presence of BT’s global unified communications (UC) solutions, as well as its cloud services capabilities. Continue reading BT Named A Leader In New IDC MarketScape Reports For Unified Communications And Video Cloud

BT named a leader in 2015 Gartner Magic Quadrant For “contact center as a service, Western Euorpe”

PRESS RELEASE: BT announced that it has been named by Gartner Inc. a Leader in the ‘Contact Center as a Service’ (CCaaS) Magic Quadrant, Western Europe. For this brand new Magic Quadrant, Gartner evaluated ten contact centre providers against seven criteria for their ability to execute, and across eight criteria for their completeness of vision. Continue reading BT named a leader in 2015 Gartner Magic Quadrant For “contact center as a service, Western Euorpe”

Dixons Carphone connects with BT to boost shopping experience

PRESS RELEASE: BT announced that it is to provide Dixons Carphone with a new IT network to help the retailer boost the in-store shopping experience for customers while reducing operating costs. The network, which is to be delivered as part of a five-year contract, will carry all of the retailer’s voice and data traffic supporting its 1,200 stores, offices, data centres, contact centres and supply chain operations nationwide. Continue reading Dixons Carphone connects with BT to boost shopping experience