Tag Archives: CaféX

HP selects CafeX with Microsoft Dynamics 365 to engage employees with personalized IT and HR services

CafeX Communications® announced that HP has selected CafeX Live Assist™ for Microsoft Dynamics 365 to provide employees with advanced omnichannel engagement services. Hosted in the Azure cloud, Live Assist for Dynamics 365 is co-engineered by CafeX and Microsoft to give customer service agents a tightly integrated experience to engage online visitors through live chat, content campaigns, co-browsing, document sharing and other remote support capabilities. Continue reading HP selects CafeX with Microsoft Dynamics 365 to engage employees with personalized IT and HR services

CafeX and Partners Help Contact Center Operators Cut Costs, Streamline Operations

CafeX Communications® announced its latest release of Supervisor Assist, the one-click coaching solution for service agents to help enterprises transform customer care. Compatible with Cisco, Avaya, Genesys and other leading contact center technology vendors, Supervisor Assist is now available through a growing network of channel partners, including Arrow Systems Integration, Strategic Products and Services, TeleTech, and World Wide Technology. Continue reading CafeX and Partners Help Contact Center Operators Cut Costs, Streamline Operations

CafeX Unveils New Version of Omnichannel Solution for Dynamics 365 at Microsoft Inspire

CafeX Communications® announced Cosmos, the latest version of its omnichannel customer service solution for Microsoft Dynamics 365, at Microsoft Inspire 2017 in Washington, D.C. Cosmos introduces mobile customer support, making it simple for businesses to add live assistance capabilities to mobile applications. Continue reading CafeX Unveils New Version of Omnichannel Solution for Dynamics 365 at Microsoft Inspire

Provance and CafeX Join Forces and Sign Partnership Agreement

Provance®, a leading provider of IT Service and IT Asset Management solutions for Microsoft Dynamics 365, has partnered with CafeX to provide the omnichannel capabilities of Live Assist™ for Dynamics 365 with the PinkVerify™ ITSM solution powered by Microsoft Dynamics 365. As a result of the partnership, Provance can add even more value to our customers’ ITSM operations as CafeX provides digital engagement capabilities that improve customer service levels and enhance agent productivity. Continue reading Provance and CafeX Join Forces and Sign Partnership Agreement

Voxbone Announces Strategic Partnership with CafeX to Extend Reach of Chime™ Product

CafeX launched its video conferencing solution, CafeX Chime™, at Enterprise Connect 2016 and went on to win awards for its innovative approach to making enterprise collaboration simpler and less expensive. To continue to push the capabilities and reach of Chime, CafeX is announcing a partnership with Voxbone at Enterprise Connect 2017. Continue reading Voxbone Announces Strategic Partnership with CafeX to Extend Reach of Chime™ Product

CafeX Announces Availability of Omni-channel Service for Microsoft Dynamics 365

CafeX Communications® announced the availability of CafeX Live Assist for Microsoft Dynamics 365 for public preview. The omni-channel solution is now open for free 30-day trials globally. Watch this video to see how to get started. It is orderable in North America and Europe with expansion slated for Asia and other regions starting later this month. Continue reading CafeX Announces Availability of Omni-channel Service for Microsoft Dynamics 365

CafeX Supervisor Assist Now Rated “Avaya Compliant”

CafeX Communications announced that CafeX Supervisor Assist is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services. Supervisor Assist provides managers with a web application to observe and guide agents remotely during live customer calls. Supervisors can see an agent’s desktop, drop helpful tips over web chat, spotlight areas on the agent’s screen and click to open files or fill out forms on the agent’s behalf. Continue reading CafeX Supervisor Assist Now Rated “Avaya Compliant”

CafeX and Aceyus Team Up to Accelerate Contact Center Innovation

CafeX Communications®, a leading supplier of real-time digital engagement solutions, announced that it has signed a strategic partnership agreement with Aceyus, a global leader in enterprise-level contact center intelligence solutions. This relationship helps businesses of all sizes improve customer service through proactive agent coaching informed by rich analytics. Continue reading CafeX and Aceyus Team Up to Accelerate Contact Center Innovation

CafeX Acquires Vayyoo to Expand Enterprise Collaboration Platform

CafeX Communications® announced it has acquired Vayyoo, a leader in mobile-first virtual meeting room technology for enterprises. The Canadian-based company, founded by Shailesh Kaul and Arun Munje, is recognized for its innovative Vayyoo Rooms offering. Unlike traditional collaboration solutions that simply facilitate communication between users, Vayyoo Rooms focuses on overarching business activities, bringing together the right stakeholders and information at the right time to achieve target outcomes. Continue reading CafeX Acquires Vayyoo to Expand Enterprise Collaboration Platform