Hybrid working and Artificial Intelligence (AI) are revolutionising the role of the agent worldwide but UK contact centres believe it takes more than technical training to build a highly effective team. Continue reading Global Research Reveals 3 Ways to Make UK Agents More Impactful
Tag Archives: Calabrio
Calabrio Research: AI will Impact Customer Service Agents, But Not How We Anticipate
Calabrio, the workforce performance company, has released its annual analysis of the contact centre market, the State of the Contact Center 2023: Activating the Agent of the Future. Continue reading Calabrio Research: AI will Impact Customer Service Agents, But Not How We Anticipate
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management
Calabrio, the workforce performance company, has been named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management. Continue reading Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management
Calabrio Welcomes Dillon Nugent as Chief Marketing Officer
Calabrio, the workforce performance company, has appointed Dillon Nugent as Chief Marketing Officer (CMO). With more than 25 years of experience in marketing leadership roles, Nugent brings a wealth of expertise in building and scaling marketing efforts to enable growth strategies at software-as-a-service (SaaS) companies. Continue reading Calabrio Welcomes Dillon Nugent as Chief Marketing Officer
Calabrio: A Common-Sense Approach to Employee Engagement
The message from Dave Hoekstra at Calabrio is ‘Keep it simple.’ Discover the secret to agent wellbeing in your contact centre with hints and tips that work… Continue reading Calabrio: A Common-Sense Approach to Employee Engagement
All You Need to Know About Creating Flexible Contact Centre Teams
Agents today expect far higher levels of flexibility than ever before. Nick Brook at Calabrio shares 7 winning strategies for driving all-round flexibility in contact centres. Continue reading All You Need to Know About Creating Flexible Contact Centre Teams