Tag Archives: Call Recording

Storacall and Enghouse Interactive Join Forces to Deliver Integrated Call Management and Call Recording

Storacall Voice Systems has announced that it has signed a new partnership deal with Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services. Following the agreement, the two companies have pooled resources to develop an integrated call accounting and call recording solution, targeted at any business having to deal with large volumes of inbound or outbound calls. Continue reading Storacall and Enghouse Interactive Join Forces to Deliver Integrated Call Management and Call Recording

Lost Calls No More: Cyara Delivers Unique Call Recording and Analysis Technology

PRESS RELEASE: Reliable service call recording is no longer a matter of chance. Cyara now offers an alternative. With Cyara’s new Agent Call Recording product, businesses can now test for the existence and quality of a call’s recording in their database and are thereby able to more tightly manage the quality of customer service and adhere to cross-industry compliance standards. Continue reading Lost Calls No More: Cyara Delivers Unique Call Recording and Analysis Technology

Toshiba Transforms Customer Service With Clarify Call Recording

PRESS RELEASE: Toshiba America Information Systems, Inc., Telecommunication Systems Division announced Clarify Call Recording for Toshiba’s unified communications platforms IPedge®and Strata® CIX with IPedge App Server. Clarify is a powerful yet easy-to-use call recording solution that helps ensure call quality and compliance in any business, including contact centers or sales desks concerned with customer relations as well as financial, medical, emergency or other service companies that must comply with legal regulations. Continue reading Toshiba Transforms Customer Service With Clarify Call Recording

New Storacall VoIP call recording system

PRESS RELEASE: The deployment of VoIP is becoming increasingly prevalent and is changing the way companies communicate and do business. Storacall has just launched the new STIP call recording solution, which is suitable for a range of users from the smallest contact centre to large, multi-site, multi-branch, high-end environments whether for legal compliance management, dispute resolution, staff training or simply to improve the customer experience. The new Storacall STIP range of call recorders are able to record industry standard VoIP protocols providing compatibility and integration with most leading VoIP telephony platforms . Continue reading New Storacall VoIP call recording system

Mitel acquires contact centre Call Recording supplier OAISYS

Mitel® announced the acquisition of contact centre supplier OAISYS, a leading developer of integrated call recording and quality management solutions. Consistent with Mitel’s strategy to rapidly expand the company’s presence in the contact center space, the acquisition of OAISYS further strengthens Mitel’s position in this growing market. Financial terms of the transaction were not disclosed. Continue reading Mitel acquires contact centre Call Recording supplier OAISYS

dvsAnalytics is Added to EarthBend Call Recording Portfolio

EarthBend announced today that it has added dvsAnalytics’ workforce optimization software to its call recording portfolio. EarthBend is excited to offer its customers an all in one solution for their call recording, coaching, analytics, and workforce management needs. dvsAnalytics’ Encore is an innovative software suite that enables businesses to remain compliant, improve performance, and optimize its workforce.  Continue reading dvsAnalytics is Added to EarthBend Call Recording Portfolio