CallMiner, the leading provider of conversation intelligence to improve CX, announced the availability of new and enhanced generative AI features, extending the rich AI capabilities already available in the company’s platform. Continue reading CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Centre and Customer Experience Outcomes
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CallMiner Advances Industry-Leading Conversation Intelligence Platform with New Real-Time Analytics Capabilities
CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced new functionality in its real-time agent guidance product, RealTime. Continue reading CallMiner Advances Industry-Leading Conversation Intelligence Platform with New Real-Time Analytics Capabilities
CallMiner Collaborates with Microsoft to Enhance AI and Machine Learning Capabilities
CallMiner, a leading provider of conversation intelligence to drive business performance improvement, announced it has expanded its use of Microsoft Azure artificial intelligence (AI) and machine learning as a Microsoft partner. Continue reading CallMiner Collaborates with Microsoft to Enhance AI and Machine Learning Capabilities
CallMiner Introduces New Zoom Meetings Integration to Enhance Customer Insights and Experience
CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced a new integration with Zoom Meetings. Continue reading CallMiner Introduces New Zoom Meetings Integration to Enhance Customer Insights and Experience
CallMiner Advances Industry-Leading Conversation Intelligence Platform with New AI Capabilities
CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced new artificial intelligence (AI)-driven capabilities for improved redaction and automated summarization. Continue reading CallMiner Advances Industry-Leading Conversation Intelligence Platform with New AI Capabilities
CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience
CallMiner, the leading provider of conversation intelligence to drive business improvement, announced new integrations with Zoom Contact Center and Zoom Phone that expand the conversation types that can be ingested and analysed by the CallMiner platform, helping enable organizations to continuously measure, report on, and improve customer experience (CX). Continue reading CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience