Tag Archives: CallMiner

Ember and CallMiner automate quality management at VitalityHealth – a leading insurer

Customer engagement consultants Ember and award-winning speech analytics solutions provider CallMiner are working together to help leading health insurer VitalityHealth maintain its high standards of contact centre service. Continue reading Ember and CallMiner automate quality management at VitalityHealth – a leading insurer

CallMiner and Medallia Announce Partnership to Empower Voice of the Customer Insights with Direct and Indirect Feedback

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact centre engagement analytics with those of Medallia’s feedback solutions to provide comprehensive Voice of the Customer (VOC) insight within a cloud-based integrated offering. Continue reading CallMiner and Medallia Announce Partnership to Empower Voice of the Customer Insights with Direct and Indirect Feedback

Analytics software company achieves higher NPS than Microsoft and Apple

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced the release of its Net Promoter Score, a standard metric that measures customer experience and predicts business growth. CallMiner conducted its 2017 NPS survey in late November, and earned the company’s highest score to date with a NPS rating of 51. Continue reading Analytics software company achieves higher NPS than Microsoft and Apple

CallMiner Strengthens Sales Team, Selecting Former Citrix Executive Dan Lawrence for Vice President of Sales

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced the appointment of technology industry veteran Dan Lawrence to the position of Vice President of Sales. He will lead all of the company’s North American efforts, including management of the sales development and sales engineering teams, as well as the development of the company’s overall sales strategy. Continue reading CallMiner Strengthens Sales Team, Selecting Former Citrix Executive Dan Lawrence for Vice President of Sales

Voxbone Customers Strike Gold in the Cloud Using Speech Analytics with CallMiner

Voxbone’s recently launched Speech Analytics service is now giving customers easy access to transformative data supported by CallMiner Eureka. Pairing Eureka’s insights with Voxbone’s cloud-based voice communications and recording infrastructure means that users can dramatically improve agent performance with actionable call analytics–interactions that may have otherwise gone undocumented–without having to invest in extra equipment, staff or systems. Continue reading Voxbone Customers Strike Gold in the Cloud Using Speech Analytics with CallMiner

CallMiner Announces Multi-Language Support to Provide Speech Analytics to Global Businesses

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced the company has greatly expanded its multi-language and sensitive data protection capabilities. The company’s industry-leading platforms are now available in nearly 30 different languages and dialects, with multiple languages certified with full PCI-compliant redaction that removes sensitive information such as addresses and ID numbers. Continue reading CallMiner Announces Multi-Language Support to Provide Speech Analytics to Global Businesses

CallMiner Eureka Selected to Help Zenylitics Bring the Power of Speech Analytics to Small and Mid-Sized Businesses

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces a partnership with Zenylitics, a leading provider of speech analytics program management and quality assurance services. Zenylitics will incorporate the CallMiner Eureka speech analytics platform with its extensive contact center and speech analytics expertise to provide full-service QA solutions while delivering significant value with analytics initiatives to drive client revenue and market share. Continue reading CallMiner Eureka Selected to Help Zenylitics Bring the Power of Speech Analytics to Small and Mid-Sized Businesses

CallMiner Reacts to Recent Industry Security Breach and Reaffirms its Robust Measures to Protect Personal Data

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics reaffirmed its multi-layered security procedures in response to the recent serious breach that occurred in the industry. The personal information of millions of customer records of a major telecom provider were recently exposed due to security lapses involving the actions of staff members of the provider’s technology supplier. Continue reading CallMiner Reacts to Recent Industry Security Breach and Reaffirms its Robust Measures to Protect Personal Data

CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centres and Companies Starting their Analytics Journey

CallMiner®, the leading platform provider of award-winning speech and customer engagement analytics announces a new offering – Eureka Starter Edition, a full speech transcription and rich search and discovery tool designed for smaller contact centres or larger organisations looking to gain insight into their customer interactions without the need to dedicate an analyst. Continue reading CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centres and Companies Starting their Analytics Journey

CallMiner Announces Eureka Speech Analytics for Amazon Connect Customers

CallMiner, developer of customer engagement and speech analytics platform Eureka, announces its collaboration with Amazon Connect cloud-hosted contact center service on Amazon Web Services (AWS). This new development will allow businesses of any size that are using Amazon Connect to extract meaningful business insights from customer conversations to improve contact center and agent performance, and elevate the customer experience. Continue reading CallMiner Announces Eureka Speech Analytics for Amazon Connect Customers