Tag Archives: CallMiner

CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Centre and Customer Experience Outcomes

CallMiner, the leading provider of conversation intelligence to improve CX, announced the availability of new and enhanced generative AI features, extending the rich AI capabilities already available in the company’s platform. Continue reading CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Centre and Customer Experience Outcomes

CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience

CallMiner, the leading provider of conversation intelligence to drive business improvement, announced new integrations with Zoom Contact Center and Zoom Phone that expand the conversation types that can be ingested and analysed by the CallMiner platform, helping enable organizations to continuously measure, report on, and improve customer experience (CX). Continue reading CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience