Building on its strong momentum in generative AI and breadth of customer experience (CX) capabilities, Capgemini introduced a Generative AI for CX Foundry for clients using Salesforce. Continue reading Capgemini and Salesforce collaborate to enable a new era of generative AI powered customer experiences
Tag Archives: Capgemini
Capgemini Research Institute: AI-enabled customer interactions more than double since 2018
Artificial Intelligence (AI) has gone mainstream when it comes to customer interactions, according to a new report from the Capgemini Research Institute. More than half of customers (54%) have daily AI-enabled interactions with organisations – a significant increase from the 21% reported in Capgemini’s 2018 research on the subject. Continue reading Capgemini Research Institute: AI-enabled customer interactions more than double since 2018
John Lewis Partnership selects Capgemini
15th July 2020: The John Lewis Partnership has announced that Capgemini, a leading global consulting, technology services and digital transformation company, has been selected to provide specialist IT application services to support the Partnership’s technology systems and business processes. Continue reading John Lewis Partnership selects Capgemini
Capgemini, in collaboration with Publicis.Sapient, to develop, deploy and maintain McDonald’s restaurant and digital technologies as a strategic provider
Capgemini, a global leader in consulting and technology services announced that it has signed a multi-year IT strategic provider agreement with McDonald’s Corporation. With support from Publicis.Sapient, another global leader in consulting services, Capgemini will be McDonald’s global IT strategic provider for restaurant and digital capabilities. Continue reading Capgemini, in collaboration with Publicis.Sapient, to develop, deploy and maintain McDonald’s restaurant and digital technologies as a strategic provider