Tag Archives: Cisco

Cisco Announces World’s First AI-Powered Voice Assistant for Meetings

AI-powered voice assistants are changing the way we live. Hundreds of millions of people use these assistants regularly to check the weather, wake up on time, and find their way around town. Yet there have been no virtual assistants to help us at work— until now. Today at Cisco Partner Summit, we announce Cisco Spark™ Assistant. It is the world’s first enterprise-ready voice assistant for meetings. Continue reading Cisco Announces World’s First AI-Powered Voice Assistant for Meetings

Cisco Announces Agreement to Acquire BroadSoft, a Leader in Cloud Calling and Contact Centre Solutions

Cisco and BroadSoft announced a definitive agreement for Cisco to acquire publicly-held BroadSoft, Inc., headquartered in Gaithersburg, MD. Pursuant to the agreement, Cisco will pay $55 per share, in cash, in exchange for each share of BroadSoft, or an aggregate purchase price of approximately $1.9 billion net of cash, assuming fully diluted shares including conversion of debt. The acquisition has been approved by the board of directors of each company. Continue reading Cisco Announces Agreement to Acquire BroadSoft, a Leader in Cloud Calling and Contact Centre Solutions

Cargiant Revs up Customer Engagement in the Cloud with Enghouse Interactive, Cisco and 365IT

Based in White City, North-west London and founded 40 years ago, Cargiant is the world’s largest used car dealership. The business now supplies nearly 1,000 cars a week and has up to 8,000 cars in stock. Its reputation has been built around its ability to offer great product at unbeatable prices. The firm buys vehicles in bulk and its ability to drive through a high volume of turnover and keep its costs down, enables it to pass on savings to its customers and offer unbeatable choice. Continue reading Cargiant Revs up Customer Engagement in the Cloud with Enghouse Interactive, Cisco and 365IT

TD and Cisco join forces to create innovative customer experiences

PRESS RELEASE: TD Bank Group (TD) and Cisco Canada announced an agreement to collaborate on technology solutions to create enriched customer and employee experiences. A dedicated TD-Cisco team will co-create in a designated space and will be the first customer project in Cisco’s new Toronto Innovation Centre, scheduled to open tomorrow in downtown Toronto. Continue reading TD and Cisco join forces to create innovative customer experiences

Altocloud Announces Integration with Cisco Spark Platform

PRESS RELEASE: Altocloud, the digital customer engagement company announced availability of its integration with the Cisco Spark platform. Cisco Spark brings teams together instantly in rooms where you can send messages, share files and meet face-to-face, all in one place. Altocloud intelligently identifies the optimal online visitors and delivers tailored messaging, voice, video and personalized content, so customers get the information and help they need at exactly the right moment. Continue reading Altocloud Announces Integration with Cisco Spark Platform

Power Distributor Optimizes Customer Service with Cisco Contact Center Solution in Brazil

PRESS RELEASE: Energisa Group, a Brazilian energy distributor, optimized its customer services with Cisco® Unified Contact Center solution. The organization deployed a set of Cisco´s solutions to integrate its communications channels, unifying telephone, e-mail, real-time chat and social networks applications. The technology will improve Energisa´s service capacity, enabling it to deal up to 447,000 calls per month in its distribution units. Continue reading Power Distributor Optimizes Customer Service with Cisco Contact Center Solution in Brazil