Tag Archives: Cisco

Cisco Announces World’s First AI-Powered Voice Assistant for Meetings

AI-powered voice assistants are changing the way we live. Hundreds of millions of people use these assistants regularly to check the weather, wake up on time, and find their way around town. Yet there have been no virtual assistants to help us at work— until now. Today at Cisco Partner Summit, we announce Cisco Spark™ Assistant. It is the world’s first enterprise-ready voice assistant for meetings. Continue reading Cisco Announces World’s First AI-Powered Voice Assistant for Meetings

Cisco Announces Agreement to Acquire BroadSoft, a Leader in Cloud Calling and Contact Centre Solutions

Cisco and BroadSoft announced a definitive agreement for Cisco to acquire publicly-held BroadSoft, Inc., headquartered in Gaithersburg, MD. Pursuant to the agreement, Cisco will pay $55 per share, in cash, in exchange for each share of BroadSoft, or an aggregate purchase price of approximately $1.9 billion net of cash, assuming fully diluted shares including conversion of debt. The acquisition has been approved by the board of directors of each company. Continue reading Cisco Announces Agreement to Acquire BroadSoft, a Leader in Cloud Calling and Contact Centre Solutions

Cargiant Revs up Customer Engagement in the Cloud with Enghouse Interactive, Cisco and 365IT

Based in White City, North-west London and founded 40 years ago, Cargiant is the world’s largest used car dealership. The business now supplies nearly 1,000 cars a week and has up to 8,000 cars in stock. Its reputation has been built around its ability to offer great product at unbeatable prices. The firm buys vehicles in bulk and its ability to drive through a high volume of turnover and keep its costs down, enables it to pass on savings to its customers and offer unbeatable choice. Continue reading Cargiant Revs up Customer Engagement in the Cloud with Enghouse Interactive, Cisco and 365IT

TD and Cisco join forces to create innovative customer experiences

PRESS RELEASE: TD Bank Group (TD) and Cisco Canada announced an agreement to collaborate on technology solutions to create enriched customer and employee experiences. A dedicated TD-Cisco team will co-create in a designated space and will be the first customer project in Cisco’s new Toronto Innovation Centre, scheduled to open tomorrow in downtown Toronto. Continue reading TD and Cisco join forces to create innovative customer experiences

Altocloud Announces Integration with Cisco Spark Platform

PRESS RELEASE: Altocloud, the digital customer engagement company announced availability of its integration with the Cisco Spark platform. Cisco Spark brings teams together instantly in rooms where you can send messages, share files and meet face-to-face, all in one place. Altocloud intelligently identifies the optimal online visitors and delivers tailored messaging, voice, video and personalized content, so customers get the information and help they need at exactly the right moment. Continue reading Altocloud Announces Integration with Cisco Spark Platform

Power Distributor Optimizes Customer Service with Cisco Contact Center Solution in Brazil

PRESS RELEASE: Energisa Group, a Brazilian energy distributor, optimized its customer services with Cisco® Unified Contact Center solution. The organization deployed a set of Cisco´s solutions to integrate its communications channels, unifying telephone, e-mail, real-time chat and social networks applications. The technology will improve Energisa´s service capacity, enabling it to deal up to 447,000 calls per month in its distribution units. Continue reading Power Distributor Optimizes Customer Service with Cisco Contact Center Solution in Brazil

Cisco Unveils Analytics Strategy to Help Customers Access, Analyse and Act on Data – from the Cloud to the Data Center to the Network’s Edge

PRESS RELEASE: Cisco today announced a comprehensive data and analytics strategy and solutions portfolio. The Cisco Connected Analytics for the Internet of Everything portfolio will help customers extract value from data generated by a rapidly expanding ecosystem of connected people, processes, data and things that together forms the Internet of Everything (IoE). The portfolio includes easy-to-deploy software packages that bring analytics to data regardless of its location.  Continue reading Cisco Unveils Analytics Strategy to Help Customers Access, Analyse and Act on Data – from the Cloud to the Data Center to the Network’s Edge

Jacada Extends Cisco Unified Customer Voice Portal to the Smartphone with a Visual Interface

PRESS RELEASE: Jacada announced the public availability of Visual IVR for Cisco. Designed to improve the customer experience with traditional Voice IVR systems, Visual IVR for Cisco significantly reduces call times, reduces inbound call volume and improves customer satisfaction by offering a convenient way for customers to “touch” their way through a traditional IVR on their smartphone instead of listening to voice prompts. Continue reading Jacada Extends Cisco Unified Customer Voice Portal to the Smartphone with a Visual Interface

Concentrix and Cisco Win Outsourcing Partnership Award at 2014 EMEA Contact Center World

PRESS RELEASE: During the recent Contact Center World gala party held on 27 June in Lisbon, contact center industry leaders from Europe, Middle East & Africa (EMEA) were recognised for their best practices in outsourcing. The honourees included Concentrix Corporation and Cisco Systems, which jointly received the gold award for best outsourcing partnership. Contact Center World is the global association representing contact center best practices and networking. Continue reading Concentrix and Cisco Win Outsourcing Partnership Award at 2014 EMEA Contact Center World