Tag Archives: Civica

Hull City Council agrees new partnership with Civica to run contact centre services

PRESS RELEASE: Kingston upon Hull City Council has extended its strategic partnership with Civica, a market leader in software applications, digital solutions and outsourcing, with a new BPO contract to take on contact centre services ahead of its year as UK City of Culture 2017. Continue reading Hull City Council agrees new partnership with Civica to run contact centre services

East Riding of Yorkshire Council selects Civica Digital Solutions to underpin its transformation programme

PRESS RELEASE: Civica has been selected by East Riding of Yorkshire Council to modernise all customer contact and deliver a more tailored, personalised and digital approach, focused on self-service. Civica’s appointment is part of an organisation-wide business transformation programme, which began in 2010, and is projected to achieve savings by 2019, contributing to £188m reduction in its budget. Continue reading East Riding of Yorkshire Council selects Civica Digital Solutions to underpin its transformation programme

South Hams District Council and West Devon Borough Council sign £1.5 million shared ICT services deal with Civica

PRESS RELEASE: Civica, a market leader in specialist systems and business process services that helps organisations transform the way they work, has signed a contract with South Hams District Council and West Devon Borough Council (SHWD) to transform the ICT which underpins their organisations. The shared services deal, worth £1.5 million, will enable both councils to digitise and re-design internal operations, as well as public services, to cut costs, improve efficiency and create a sustainable customer-facing model. Continue reading South Hams District Council and West Devon Borough Council sign £1.5 million shared ICT services deal with Civica