Tag Archives: Clarabridge

Clarabridge Announces Platform Updates for Richer Customer Sentiment Analysis and Enhanced Data Insights

Clarabridge, the leading provider of Customer Experience Management solutions for the world’s top brands, has announced several key updates to its customer intelligence platform. Building on its industry-leading text analytics engine, these new features make it easier than ever for users to understand how customers are feeling and drill down to root-causes. Continue reading Clarabridge Announces Platform Updates for Richer Customer Sentiment Analysis and Enhanced Data Insights

Clarabridge Transforms Social Customer Service with New Crisis Management Solution

Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced the first-ever, full-service solution designed specifically for brands to easily create and implement social media crisis plans across all departments within their organization. Continue reading Clarabridge Transforms Social Customer Service with New Crisis Management Solution

Clarabridge Survey Reveals Expectations and Habits of Airline Customers in the US and UK

Clarabridge revealed the results from its comprehensive airline consumer survey. Clarabridge surveyed more than 1,200 consumers in both the United States and United Kingdom respectively. In both surveys respondents were between the ages of 18 and 60. The survey asked airline consumers share their feedback on all aspects of their air travel experience including personal preferences, expectations and key complaints. Continue reading Clarabridge Survey Reveals Expectations and Habits of Airline Customers in the US and UK

Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience

Clarabridge introduced Clara, an intelligent agent powered by Clarabridge’s industry-leading Text Analytics engine that allows brands to understand the Voice of the Customer across multiple channels including surveys, social media, contact center and more. Using Artificial Intelligence, Clara astutely suggests solutions to common customer issues and feedback, making unstructured data more actionable and saving valuable time and dollars for large organizations. Continue reading Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience

Clarabridge Powers New Customer Experience Revolution

During its annual customer experience conference C3, Clarabridge announced CX Revolution—a vision to empower brands with the necessary tools to integrate data-driven customer experience into the fabric of every business. Driving a CX Revolution ensures a universal focus on customer experience across all levels of the organization. This gives brands the power to take action to drive the best possible outcomes in a climate where one bad interaction can make or break a business. Continue reading Clarabridge Powers New Customer Experience Revolution

Clarabridge Changes the Game with Voice Transcription and Advanced Analytics for Contact Centers

Clarabridge announced CX Contact Center, a full-service solution for analyzing Voice of the Customer data in the contact center. Designed for rapid time to value, CX Contact Center allows companies to quickly and accurately transcribe, aggregate and analyze customer recordings and interaction data in the contact center; delivering clear, actionable insights. Continue reading Clarabridge Changes the Game with Voice Transcription and Advanced Analytics for Contact Centers

Clarabridge Study Reveals Major Disconnects Between Contact Center Agents and Customers

Clarabridge revealed the results from its comprehensive, two-sided survey examining the perspectives of more than 1600 call center agents and consumers. First surveying U.S. consumers in November 2016, ages 18-59, Clarabridge sought to uncover the customer perspective on call center interactions and common frustrations. Continue reading Clarabridge Study Reveals Major Disconnects Between Contact Center Agents and Customers

Clarabridge Transforms Customer Service for Retail Banking through Customer Experience Management Solution

Clarabridge announced the first-ever full-service solution designed specifically for the retail banking industry. This new offering will help companies easily collect customer feedback for a better, more accurate understanding of the complete customer journey. In-depth insight allows companies to reduce customer churn, streamline operations and increase revenue with a unified snapshot of customers’ needs. Continue reading Clarabridge Transforms Customer Service for Retail Banking through Customer Experience Management Solution

Clarabridge Announces the Appointment of Mark Bishof as CEO

Clarabridge announced the appointment of Mark Bishof as Chief Executive Officer. Bishof, an accomplished software executive with a proven track record of growth and results, will focus on guiding the company to continue to meet and exceed growth goals while overseeing day-to-day management of the company and executive team. Continue reading Clarabridge Announces the Appointment of Mark Bishof as CEO

Clarabridge Survey Uncovers What British Consumers Expect from UK’s Largest Brands

Clarabridge revealed the results from a new survey examining customer expectations of brands in the United Kingdom. In August 2016, Clarabridge surveyed more than 1,150 consumers between the ages of 18 and 59 living in the UK. The results define the state of the UK market in 2016 and highlight critical customer service improvement points that will dictate the ongoing success of UK brands on a global scale. Continue reading Clarabridge Survey Uncovers What British Consumers Expect from UK’s Largest Brands