Tag Archives: cloud

Pega Extends Cloud Choice Through Collaboration with Pivotal

Pegasystems extended its cloud choice commitment by giving clients even more freedom to deploy Pega solutions on their preferred cloud provider with no vendor lock-in. To support this initiative, Pega has teamed up with Pivotal®, the company accelerating enterprise digital transformation, to deliver Pega software on Pivotal Cloud Foundry®. Continue reading Pega Extends Cloud Choice Through Collaboration with Pivotal

RingCentral Unveils New Enterprise Cloud Webinar Solution to Host Virtual Events for up to 3,000 Attendees

RC_LOGOC_RGBRingCentral, a leading provider of enterprise cloud communications and collaboration solutions unveiled RingCentral Webinar™, a new addition to the RingCentral portfolio. Large-scale virtual meetings to audiences across global regions require a cloud platform that can scale and need sophisticated presenter controls for flexibility, while providing attendees with a seamless experience. Continue reading RingCentral Unveils New Enterprise Cloud Webinar Solution to Host Virtual Events for up to 3,000 Attendees

Elitetele.com provide cloud-based unified communications for Aldermore Bank

PRESS RELEASE: Aldermore bank have become one of Europe’s leading alternative banks and technology has played a crucial role in the businesses growth and success. Elite have been working with Aldermore bank for over 5 years and we were recently featured in the European Business Review magazine which celebrated Aldermore’s customer centric technology strategy. Continue reading Elitetele.com provide cloud-based unified communications for Aldermore Bank

Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX

Enghouse Interactive unveiled a new Attendant Console for Microsoft Skype for Business, a new professional attendant and operator console solution native to Skype for Business Cloud PBX and accessible directly from Microsoft Office 365. Absent any need for on-premise equipment, the highly interactive and graphical interface brings a gamification approach to increasing attendant and operator productivity. Continue reading Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX

Avaya and BT Wholesale Launch Avaya Cloud Solutions for UK Businesses

PRESS RELEASE: Avaya and BT Wholesale launched Avaya Cloud Solutions, the UK’s first cloud-based utility communication service. The new cloud-based services, available through BT Wholesale channel partners, enables organisations to access Avaya Customer and Team Engagement Solutions delivered over BT Wholesale’s high speed, high-quality Ethernet network via a pay-as-you-go model. Avaya Cloud Solutions are based on the company’s market-leading Avaya Aura® Contact Centre and Unified Communications capabilities. Continue reading Avaya and BT Wholesale Launch Avaya Cloud Solutions for UK Businesses

University of Melbourne leads the way with Amcom Cloud Collaboration

PRESS RELEASE: Amcom announced that the University of Melbourne has signed a significant contract to deploy Amcom Cloud Collaboration (ACC) across its entire university community. The University of Melbourne is one of Australia’s premier universities and a leading member of AARNet. This is the first major ACC deployment since the landmark partnering agreement between Amcom and AARNet was announced on 1 May 2014. Continue reading University of Melbourne leads the way with Amcom Cloud Collaboration

Five reasons to host your contact centre in the cloud

NVM logo jpgBLOG: Your contact centre is at the heart of your business – after all, no contact, no customers. Yet setting up and running contact centres is expensive and demanding, and many companies do not use the systems they have in the most efficient way. Challenges can include speed of initial deployment, supporting flexible working and ensuring continuous operations. However, with cloud computing, there’s a better alternative. NewVoiceMedia highlights five key benefits of moving your contact centre to the cloud: Continue reading Five reasons to host your contact centre in the cloud

8×8 and KnoahSoft Partner to Deliver Out-of-the-Box, Cloud-Based Contact Centre Quality Management Solution

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud contact centre, unified communications and collaboration solutions, and KnoahSoft, a workforce optimisation (WFO) solutions provider announced a partnership to deliver a bundled, cloud-based contact cente solution. The new offering combines KnoahSoft’s enterprise-level interaction recording, quality management, coaching, learning, and analytics functionality with 8×8’s market leading multi-channel customer interaction management capabilities to help users better optimise call centre staff performance. Continue reading 8×8 and KnoahSoft Partner to Deliver Out-of-the-Box, Cloud-Based Contact Centre Quality Management Solution

Satmetrix Introduces New Cloud-based Customer Experience Management Solution ForSmall & Mid-Sized Businesses

PRESS RELEASE: Satmetrix, the world’s leading provider of Net Promoter software, today announced the availability of Satmetrix Standard, the only self-service, cloud-based solution designed specifically for small and mid-sized businesses interested in developing customer experience management (CEM) programs based on the Net Promoter Score (NPS) methodology. Continue reading Satmetrix Introduces New Cloud-based Customer Experience Management Solution ForSmall & Mid-Sized Businesses