Tag Archives: Convergys

Convergys Delivers Human-Like Virtual Assistant Experiences with Amazon Echo™ and Google Home™

Convergys, a global leader in customer management, announced another step forward in its Conversational platform, Intelligent Voice Portal 10, which delivers human-like virtual assistant technology to customers through popular IoT devices such as Amazon Echo™ and Google Home™. Continue reading Convergys Delivers Human-Like Virtual Assistant Experiences with Amazon Echo™ and Google Home™

Convergys to Open its First Customer Service Center in Mauritius

PRESS RELEASE: Convergys announced plans to open its first customer service center in Mauritius, early in 2017. By opening up a new site in Mauritius, a French and English-speaking nation, this further strengthens Convergys’ SMART shoring proposition for French clients, as well as Canadian companies and multi-nationals who need a French language or bilingual customer service solution delivered from a single low cost location. Continue reading Convergys to Open its First Customer Service Center in Mauritius

Convergys celebrates 10 years in Belfast

PRESS RELEASE: Convergys, a global leader in customer management, today, hosted an event to mark its 10th anniversary operating in the city, attended by senior leadership, local dignitaries and clients. Since opening its first contact centre in Belfast, with just 35 employees in 2005, Convergys has grown its presence to now employ almost 1,900 people across sites in both the East and West of the city. Continue reading Convergys celebrates 10 years in Belfast

Convergys Analytics and Nexidia Announce Partnership

PRESS RELEASE: Customer intelligence just got smarter. Convergys, a global leader in customer management, announced today a strategic partnership with Nexidia, a leading provider of customer interaction analytics technology solutions. The partnership will combine Convergys’ customer experience analytics expertise with Nexidia’s state-of-the-art Speech Analytics technology – allowing a more focused level of insight. Continue reading Convergys Analytics and Nexidia Announce Partnership

Gartner Places Convergys in the Leaders Quadrant for Fourth Year in a Row

PRESS RELEASE: Convergys Corporation, a global leader in customer management, today announced that for the fourth consecutive year, it has been positioned in the “Leaders” Quadrant of the annual Gartner Magic Quadrant for Customer Management Contact Center BPO1. In response, Convergys has produced a newsletter featuring Gartner research providing more detail and insight into the customer management BPO market combined with the latest Magic Quadrant results. The joint newsletter can be found at www.convergys.com/gartner. Continue reading Gartner Places Convergys in the Leaders Quadrant for Fourth Year in a Row