Tag Archives: Conversocial

Conversocial Announces Major Platform Enhancements, Enabling Brands to Conduct Social Messaging at Scale, Increase Customer Satisfaction & Drive Brand Loyalty

Conversocial, the leading social customer engagement platform unveils the next-generation in social customer care with new workflow, intelligence and insight capabilities. The new features enable support teams at enterprise brands to respond faster, work smarter and drive more measurable results. Continue reading Conversocial Announces Major Platform Enhancements, Enabling Brands to Conduct Social Messaging at Scale, Increase Customer Satisfaction & Drive Brand Loyalty

2015 A Landmark Year for Conversocial and Social Customer Service

PRESS RELEASE: Conversocial announced substantial corporate milestones as more global corporations embrace social customer service in their contact center. The past 12 months have shown significant growth for Conversocial, with the company expanding its global office presence and winning a record number of new clients across the North America, Europe and Asia following an $11 million funding round in 2015. Continue reading 2015 A Landmark Year for Conversocial and Social Customer Service

Sprint teams with Conversocial to become the first US telecommunications brand to introduce Messenger as part of their social care strategy

PRESS RELEASE: Conversocial, a Facebook Preferred DeveloperFacebook Marketing Partner, has teamed up with Sprint, a leading telecommunications company, to implement Messenger as a new channel for Sprint’s social care. Continue reading Sprint teams with Conversocial to become the first US telecommunications brand to introduce Messenger as part of their social care strategy

Conversocial wins contract with Ireland’s largest telecommunications company, eir

PRESS RELEASE: Conversocial has won a contract with eir. Conversocial will be used by eir’s contact center service team to manage and resolve service inquiries across Facebook, Twitter and Instagram. Conversocial replaces an existing software solution from Sprout Social. Continue reading Conversocial wins contract with Ireland’s largest telecommunications company, eir

Conversocial teams with Hyatt to introduce Facebook Messenger for customer service

PRESS RELEASE: Conversocial, a Facebook Marketing Partner, has teamed up with Hyatt, a leading global hospitality company, to integrate with Facebook’s Messenger app as a new channel for Hyatt’s social care. Messenger, Facebook’s standalone messaging app, has grown 40 percent from 2014 to 2015, and is currently used by more than 700 million people each month[1]. Continue reading Conversocial teams with Hyatt to introduce Facebook Messenger for customer service

Conversocial releases new social customer service features

PRESS RELEASE: Conversocial has released new features in its enterprise social customer service platform to help companies can resolve complex customer issues over social media, and scale ‘in the moment’ engagement. Available immediately, the new features blend contact centre principles and processes with the dynamics of engaging on social media. Continue reading Conversocial releases new social customer service features

Synthesio and Conversocial Announce Best-in-Class Partnership to Help Companies Listen To, And Engage With Their Social Customers

PRESS RELEASE: Synthesio, the leading global Social Intelligence and social media listening platform, announced that they are now strategic partners with Conversocial, the leading cloud-based social customer service solution. This new partnership will provide business and brands a deep understanding of their social data and in turn will provide them the best experience through all social interactions and customer service. Continue reading Synthesio and Conversocial Announce Best-in-Class Partnership to Help Companies Listen To, And Engage With Their Social Customers

Conversocial Unveils CROWDS, the Newest Generation of “Social First” Customer Service Solutions

PRESS RELEASE: Conversocial revealed CROWDS, an application that enhances customer experience and reduces support costs by giving a brand’s supporters the ability to help other customers by responding to technical and support issues posted on Twitter. A recently commissioned study by Conversocial found that nearly half of the younger generation prefers social media over forums for customer service, with the number steadily increasing. Continue reading Conversocial Unveils CROWDS, the Newest Generation of “Social First” Customer Service Solutions

Conversocial Named A Top Rated Enterprise Social Media Management Platform by TrustRadius

PRESS RELEASE: Conversocial, a leading provider of cloud-based social customer service solutions announced it has been named a top rated enterprise social media management platform in the TrustRadius Buyer’s Guide to Enterprise Social Media Management Software. Based on user reviews, Conversocial was recognized for its true high-volume, enterprise examples of social customer care, with reviewers voting its user friendly interface best to manage social customer care programs. Continue reading Conversocial Named A Top Rated Enterprise Social Media Management Platform by TrustRadius