Tag Archives: Creative Virtual

Creative Virtual Celebrates Customer Service Week with New Contact Centre Whitepaper

Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, has published a new whitepaper, A Chatbot for Your Contact Centre, in celebration of Customer Service Week. Designed as a buyer’s guide for the contact centre, the complimentary whitepaper outlines industry best practices and provides questions to ask when selecting a conversational platform. Continue reading Creative Virtual Celebrates Customer Service Week with New Contact Centre Whitepaper

Creative Virtual Announced as a Finalist in the Live Chat Category of the UK National Innovation Awards 2017

NIA17-Live-Chat-Finalist-BadgePRESS RELEASE: Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, was announced this week as a finalist in the Live Chat category of the UK National Innovation Awards 2017. Created by the Directors’ Club United Kingdom, the National Innovation Awards recognise business technology innovations and their impact on customer experience, employee engagement, operations performance, product creation, and profitable growth. Continue reading Creative Virtual Announced as a Finalist in the Live Chat Category of the UK National Innovation Awards 2017

Creative Virtual USA Names Mike Murphy Chief Operating Officer

CV logoPRESS RELEASE: Creative Virtual USA announced that Mike Murphy has been named Chief Operating Officer, reporting to CEO Richard Simons. Frank Schneider, Vice President of Sales, will expand his role to include leadership of Customer Success and Worldwide Marketing. Paulo Barrett, Vice President of Professional Services, will continue his role as leader of the Professional Services organization. Continue reading Creative Virtual USA Names Mike Murphy Chief Operating Officer

Creative Virtual Partners with Atos to Deliver Digital Customer Experience Transformation for Financial Services

PRESS RELEASE: Creative Virtual, a world leader in self-service customer engagement solutions, has announced their partnership with Atos to deliver Digital Customer Experience Transformation (DCXT). Atos is a digital services leader focused on business technology that powers progress and helps organisations to create their firm of the future. Continue reading Creative Virtual Partners with Atos to Deliver Digital Customer Experience Transformation for Financial Services

Creative Virtual’s V-Person™ Technology Has Been Selected by a Leading United States Wireless Telecommunications Provider

PRESS RELEASE: Creative Virtual announced that it continues to increase its penetration in the Telecommunications/Cable sector with its latest deployment of V-Person, Creative Virtual’s Intelligent Virtual Assistant (IVA) technology. A leading wireless provider has moved from the pilot stage to full scale implementation, and will deploy V-Person on their website and on mobile devices to help thousands of users self-serve and reduce call centre and live chat volumes on a daily basis. Continue reading Creative Virtual’s V-Person™ Technology Has Been Selected by a Leading United States Wireless Telecommunications Provider

Creative Virtual is Enhancing Virtual Assistant Conversations with SMS

PRESS RELEASE: In an effort to create frictionless and intelligent customer journeys, Creative Virtual has continued to develop the use of its virtual agent software, V-Person™, to include SMS. Creative Virtual’s back end omnichannel knowledge management system, V-Portal™, enables the company to operate on an SMS platform and leverage the natural language in existing deployments. These SMS capabilities enable V-Person to text with consumers relating to sales, operations, and service issues. Continue reading Creative Virtual is Enhancing Virtual Assistant Conversations with SMS

International Hotel Chain Goes Live with Creative Virtual’s V-Person™ Self-Service Solution

PRESS RELEASE: A top international hotel chain is now live with Creative Virtual’s V-Person self-service solution. The solution was deployed in less than 60 days to all 11 of the brands under the hotel chain’s umbrella. Creative Virtual, a leader in customer self-service solutions for global enterprises, was chosen as the only vendor able to form an authentic holistic approach to effortless Smart Help across all pages, brands and modalities. Creative Virtual was identified as being the industry leader in its space and was chosen as a true partner with the brand. Continue reading International Hotel Chain Goes Live with Creative Virtual’s V-Person™ Self-Service Solution

Creative Virtual Named as Finalist in 2014 KMWorld Awards

PRESS RELEASE: Creative Virtual, a leader in customer experience self-service solutions for global enterprises, is proud to announce the company has been selected as a finalist for the 2014 KM Promise Award. The winner, chosen by a panel of judges, will be formally announced as part of the KMWorld Conference being held 4-7 November in Washington, DC. Continue reading Creative Virtual Named as Finalist in 2014 KMWorld Awards