Tag Archives: Cyara

Cyara Receives 2018 Contact Center Technology Award from CUSTOMER Magazine

Cyara announced that TMC, a global, integrated media company, has named Cyara a 2018 Contact Center Technology Award winner, presented by CUSTOMER Magazine. The Cyara CX Assurance Platform helps companies accelerate customer experience (CX) development, increase quality across digital and voice channels, and assure the quality of customer journeys from beginning to end. Continue reading Cyara Receives 2018 Contact Center Technology Award from CUSTOMER Magazine

Cyara Launches Leading-Edge Call Recording Validation Platform

PRESS RELEASE: Cyara, the market leader of omnichannel customer experience testing and monitoring solutions announced it has added its Call Recording Validation (“CRV”) to the award-winning Cyara Platform. CRV provides organizations with the validation that their call recording software is operational on all calls, that the quality meets client standards, and that the recordings can be retrieved whenever needed. Continue reading Cyara Launches Leading-Edge Call Recording Validation Platform

Lost Calls No More: Cyara Delivers Unique Call Recording and Analysis Technology

PRESS RELEASE: Reliable service call recording is no longer a matter of chance. Cyara now offers an alternative. With Cyara’s new Agent Call Recording product, businesses can now test for the existence and quality of a call’s recording in their database and are thereby able to more tightly manage the quality of customer service and adhere to cross-industry compliance standards. Continue reading Lost Calls No More: Cyara Delivers Unique Call Recording and Analysis Technology

Swisscom Is Investing in the Future of Customer Experience Monitoring

PRESS RELEASE: Cyara announced that along with their expert partner, CX-Innovations, they are working with Swisscom, Switzerland’s largest telecommunications and information services company, on a project that invests in the future of customer experience by implementing proactive monitoring and significantly reducing the go-to-market time for existing and new services. Continue reading Swisscom Is Investing in the Future of Customer Experience Monitoring

Cyara Adds Human Resources Director and Acquires New Office Space in Response to Rapid Global Growth

PRESS RELEASE: Cyara announced that Lisa Dedrick has been added as the company’s first Director of Human Resources. Lisa has over a dozen years of experience helping companies in the Silicon Valley find and employ top talent and was most recently Director of Human Resources at Shipwire Inc., an Ingram Micro Company. Lisa earned a Masters HR Certification in Human Resources Management and Services (MSHR) from Cornell University. Continue reading Cyara Adds Human Resources Director and Acquires New Office Space in Response to Rapid Global Growth

Cyara Launches the World’s First Automated IVR Mapping Software

PRESS RELEASE: Cyara announced the launch of Cyara Crawler today, the world’s first automated software that explores, maps and documents interactive voice response (IVR) applications and creates Cyara test cases. Cyara Crawler replaces manually-intensive processes with automation and slashes time and cost to bring new customer experience (CX) capability to the market. Crawler’s functionality is particularly significant given the frequent need to make changes to IVR applications to improve the customer experience. Continue reading Cyara Launches the World’s First Automated IVR Mapping Software

SpeechStorm and Cyara Collaborate on Customer Experience Testing

PRESS RELEASE: Leader in mobile and voice customer service, SpeechStorm has collaborated with automated customer experience testing software provider, Cyara to develop ‘S-Connect for Cyara’. The new product leverages the power and capabilities of both SpeechStorm’s and Cyara’s respective platforms to generate customer experience test cases for Interactive Voice Response (IVR) call flows directly from SpeechStorm calls. Continue reading SpeechStorm and Cyara Collaborate on Customer Experience Testing