Tag Archives: DigitalGenius

Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service

As part of its Connected Knowledge programme, Aylesbury Vale District Council (AVDC) has implemented DigitalGenius in Salesforce Service Cloud to bring Artificial Intelligence to its customer service operation. The DigitalGenius AI solution learned from previous council residents’ conversations and is already improving council residents’ response time to queries around services such as council tax, benefit and bin collection. Continue reading Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service

DigitalGenius Takes Top Prize in the Eurostar 2025 Challenge

DigitalGenius announced it took the top spot in the Eurostar 2025 Challenge, held at Viva Technology Paris, with its technology using practical applications of machine learning and artificial intelligence to improve customer service. As a result, DigitalGenius will run a pilot program this year with Eurostar to implement its Human+AI™ Customer Service Platform for the high-speed rail service. Continue reading DigitalGenius Takes Top Prize in the Eurostar 2025 Challenge

KLM runs pilot with Artificial Intelligence provided by DigitalGenius

PRESS RELEASE: KLM Royal Dutch Airlines is taking the next step in social servicing by testing artificial intelligence (AI) to help answer customer questions. When an agent needs to answer an incoming question, he or she gets a proposed answer through AI, which is trained on more than 60,000 KLM questions and answers. Continue reading KLM runs pilot with Artificial Intelligence provided by DigitalGenius