Tag Archives: DXI

DXI To Showcase Latest Advanced Capabilities for Flagship Product EasyContactNow™ Under 8×8 Corporate Brand

PRESS RELEASE: 8×8 announced that it will showcase the latest capabilities of EasyContactNow™ (ECN) as part of 8×8’s suite of advanced contact centre solutions. The company will feature ECN under the 8×8 corporate brand at Customer Contact Expo, 30 September –1 October, in London, Olympia, Stand C10. Continue reading DXI To Showcase Latest Advanced Capabilities for Flagship Product EasyContactNow™ Under 8×8 Corporate Brand

DXI Extends Footprint in Contact Centre Market with Recent Acquisition By Market Leader 8×8

PRESS RELEASE: DXI, a leader and innovator in cloud contact centre solutions, is embarking on its next phase of growth after being acquired by 8×8, Inc. 8×8 completed the acquisition of DXI on May 29, 2015 bringing 81 DXI employees to the company who will remain based in London. DXI is one of the first solutions companies to offer pay-as-you-go cloud services in the marketplace, and together with 8×8, will now deliver innovative solutions to agile contact centres and key lines of business in the mid-market and enterprise. Continue reading DXI Extends Footprint in Contact Centre Market with Recent Acquisition By Market Leader 8×8

8×8 Signs Definitive Agreement to Acquire UK-Based DXI to Increase European Footprint and Expand Cloud Contact Center Portfolio

PRESS RELEASE: 8×8, Inc., a leading provider of cloud-based unified communications and contact center solutions, today announced the company has signed a definitive agreement to acquire privately-held DXI Ltd., a UK-based leader and innovator in cloud-based outbound and blended contact center solutions, for £16.5 million in cash and stock with a portion of the purchase price being paid out over four years. The transaction is expected to close before the end of the month. 8×8 plans to bring DXI services and solutions to the U.S. market by the end of 2015. Continue reading 8×8 Signs Definitive Agreement to Acquire UK-Based DXI to Increase European Footprint and Expand Cloud Contact Center Portfolio

Sky and DXI win Service Desk Institute ‘Best Implementation of an ITSM Solution’

PRESS RELEASE: DXI, a leader and innovator in cloud contact centre solutions, and Sky, have won the Service Desk Institute (SDI) award for ‘Best Implementation of an ITSM Solution’. The award was presented to the DXI and Sky teams at the SDI gala dinner hosted at the Hilton Birmingham Metropole on 22 April. Continue reading Sky and DXI win Service Desk Institute ‘Best Implementation of an ITSM Solution’

Sky and DXI win Service Desk Institute ‘Best Implementation of an ITSM Solution’

PRESS RELEASE: DXI, a leader and innovator in cloud contact centre solutions, and Sky, have won the Service Desk Institute (SDI) award for ‘Best Implementation of an ITSM Solution’. The award was presented to the DXI and Sky teams at the SDI gala dinner hosted at the Hilton Birmingham Metropole on 22 April. Continue reading Sky and DXI win Service Desk Institute ‘Best Implementation of an ITSM Solution’

DXI showcases innovative cloud communication services to the ITSM industry at SDI Conference 2015

PRESS RELEASE: DXI, a leader and innovator in cloud contact centre solutions will showcase its intuitive communication platform, EasyContactNow™, at the annual SDI Conference at The Hilton Metropole in Birmingham on the 22nd-23rd April. DXI’s innovative approach has already gained traction within the service industry marketplace with successful customer led integration projects with market leading service management solutions ServiceNow and ZenDesk. Continue reading DXI showcases innovative cloud communication services to the ITSM industry at SDI Conference 2015

DXI announces EasyCallBack™ extension to its PAYG cloud communication service and gains Gold Supplier status

PRESS RELEASE: DXI, a leader and innovator in cloud contact centre solutions has today launched a new queue management service. EasyCallBack™ offers callers waiting in a queue the option to request a call back that maintains their place in the queue. It then automatically calls the customer back on their calling line identify (CLI) number. Continue reading DXI announces EasyCallBack™ extension to its PAYG cloud communication service and gains Gold Supplier status

DXI announces EasyCallBack extension to its pay-as-you go cloud communication services and gains Gold Supplier status

PRESS RELEASE: DXI, a leader and innovator in cloud contact centre solutions has launched a new queue management service. EasyCallBack™ offers callers waiting in a queue the option to request a call back that maintains their place but they no longer need to spend time on the phone waiting. EasyCallBack automatically calls the customer back on their calling line identify (CLI) number, or on an alternative number that they entered via their keypad. Continue reading DXI announces EasyCallBack extension to its pay-as-you go cloud communication services and gains Gold Supplier status