Tag Archives: Echo Managed Services

Water market opening boosts growth for Echo

PRESS RELEASE: The opening of the retail water market next April – which sets to increase competition in the industry by allowing businesses to select their water supplier for the first time – is boosting growth for outsourcer Echo Managed Services, as it expands its employee base by nearly 40 staff to support increased client demand in this area. Continue reading Water market opening boosts growth for Echo

Social media first choice for 1 in 5 consumers when seeking answers in complicated situations

PRESS RELEASE: An increasing number of consumers are turning to social media first to voice complaints, have complicated situations resolved, and even in the case of a crisis, according to new research. A survey of 1,000 UK adults by customer contact outsourcer Echo Managed Services has revealed that almost 1 in 5 people (18%) use social media as first preference to voice a complaint, over other contact channels including phone, face to face, email and web chat. Continue reading Social media first choice for 1 in 5 consumers when seeking answers in complicated situations

Echo Managed Services’ work with Financial Times recognised with esteemed customer service award shortlisting

PRESS RELEASE: Specialist multi-channel customer contact outsourcer, Echo Managed Services, has been recognised for its ongoing work with the Financial Times after being named a finalist in the Institute of Customer Service’s prestigious ‘UK Customer Satisfaction Awards’, 2016. Continue reading Echo Managed Services’ work with Financial Times recognised with esteemed customer service award shortlisting

Echo chosen to manage customer contact centre for national carbon monoxide poisoning campaign

PRESS RELEASE: Outsourced customer contact specialist, Echo Managed Services, has been appointed to provide a helpline to support a newly launched, high-profile public information campaign on carbon monoxide (CO) poisoning. Continue reading Echo chosen to manage customer contact centre for national carbon monoxide poisoning campaign

Echo appoints Tony Slome as Business Development Manager to support growth plans within its specialist debt collection division

PRESS RELEASE: Echo Managed Services, the specialist provider of outsourced end-to-end customer journey solutions, has appointed Tony Slome as Business Development Manager to support growth plans within its expanding debt collection operation. Tony brings over 25 years of experience to the company including being part of the founding team and a Director of the Philips Collection Services subsidiary, Homecoll. Continue reading Echo appoints Tony Slome as Business Development Manager to support growth plans within its specialist debt collection division

Echo Managed Services joins Institute of Customer Service

PRESS RELEASE: Echo Managed Services’, the specialist outsourced provider of complex multi-channel customer contact, debt recovery and customer billing services, has become a full corporate member of the Institute of Customer Service – the independent professional membership body for customer service. Echo has decided to join as part of its continued commitment to delivering exceptional customer experiences on behalf of its expanding portfolio of clients. Continue reading Echo Managed Services joins Institute of Customer Service

Echo shortlisted for three prestigious contact centre industry awards

PRESS RELEASE: Echo Managed Services’ expertise and track record in customer service excellence has received official industry recognition over the last few weeks after being shortlisted for three hotly contested awards. Both of Echo’s entries for ECCCSA 2015 (European Contact Centre and Customer Service Awards) have been successfully shortlisted for the finals and Simon Thatcher has also been announced as a finalist for a National Contact Centre Award in the Quality Manager of the Year category. Continue reading Echo shortlisted for three prestigious contact centre industry awards

Echo expands collections division with acquisition of Grosvenor Services Group

PRESS RELEASE: Echo Managed Services, the specialist provider of outsourced end-to-end customer contact services, has strengthened its collections division with the acquisition of Sheffield-based Grosvenor Services Group. Grosvenor is one of the UK’s leading debt collection agencies, specialising in field-based collections within the utilities sector. Continue reading Echo expands collections division with acquisition of Grosvenor Services Group