Tag Archives: Eckoh

Eckoh urges businesses to take contact centre customer data seriously

Eckoh, the global provider of secure payment products and customer contact solutions, was appalled, but not surprised to hear of the recent leak of sensitive audio customer data in the US. While banks and financial institutions privately confirm to Eckoh that contact centre breaches happen regularly, last week’s public disclosure of an audio data leak is worrying. Audio recordings containing over 17,000 customers’ credit card details were made public. Continue reading Eckoh urges businesses to take contact centre customer data seriously

Eckoh Wins New Contract With UK Mobile Operator Via Partner Capita

Eckoh announces that it has secured a significant new four-year contract with its UK channel partner, Capita Customer Management (“Capita”). Eckoh will provide its advanced call management technology to a leading Mobile Virtual Network Operator. The collaboration will deliver EckohROUTE, which offers contact centres cloud-based call distribution and management, real-time dashboard reporting, self-service integration and the flexibility to integrate with other systems. Continue reading Eckoh Wins New Contract With UK Mobile Operator Via Partner Capita

World’s first Apple Pay payment performed via telephone

PRESS RELEASE: Eckoh and Worldpay, a leader in global payments, have performed the world’s first Apple Pay payment via a telephone voice call. This breakthrough proof of concept by Eckoh and innovation partner Worldpay, will enable telephone based payments to be taken via Apple Pay. Until now, Apple Pay has been used to pay for goods via face to face point of sale, online or in app. For the first time ever, this innovation from Eckoh and Worldpay will allow callers to pay for products and services over the phone using Apple Pay from their Apple device. Continue reading World’s first Apple Pay payment performed via telephone