Tag Archives: EE

EE launches new strategy to onshore 100% of service calls and expand 4G coverage to 95% of UK

PRESS RELEASE: EE, the UK’s biggest mobile operator and part of the BT Group, has announced a major boost to customer service with the on-shoring of 600 customer service roles, meaning all EE customer calls are answered here in the UK and Ireland by the end of the year. Continue reading EE launches new strategy to onshore 100% of service calls and expand 4G coverage to 95% of UK

New BT, EE and HTC system gives pinpoint locations of 999 mobile calls to save lives

PRESS RELEASE: A new service developed by BT, EE and HTC can pinpoint the source of 999 calls from mobile phones 4,000 times more accurately than the current system – to a radius of 30 metres or less – crucially cutting the handling time for the emergency services. Continue reading New BT, EE and HTC system gives pinpoint locations of 999 mobile calls to save lives

EE Boosts Sales and Enhances Customer Service with Digital Engagement

Summary: EE, the UK’s most advanced digital communications company, is using LivePerson’s LiveEngage platform to support its sales and upgrade operations by offering enhanced service to customers visiting its website. EE deploys Live Chat as a means to establish high levels of satisfaction across transactional queries and general enquiries. Continue reading EE Boosts Sales and Enhances Customer Service with Digital Engagement

Webhelp and EE create 300 new jobs in Derby

Webhelp-UKPRESS RELEASE: EE, the UK’s most advanced digital communications company, has announced the creation of 300 new jobs in Derby as part of the strategy to become number one for customer service in the telecoms sector. The jobs are also a significant step forward in EE’s ongoing drive to generate jobs for the UK. EE is partnering with Webhelp UK to create the roles and has already kick started recruitment for the successful candidates to start this month. Continue reading Webhelp and EE create 300 new jobs in Derby

EE to create over 1,000 new customer service roles in the UK

EE, the UK’s most advanced digital communications company, is creating over 1,000 new jobs for Britain and nearly tripling the size of its apprenticeship scheme to over 1,300 by the end of 2015, delivering a major boost to job-seekers while reaffirming its commitment to set the standard for customer service levels in the telecoms sector. Continue reading EE to create over 1,000 new customer service roles in the UK